Maggie Caprin
YMCA of Oswego
Oswego ,NY
4
years of professional experience
Compassionate professional with strong organizational and time management skills. Experienced in client relations and support, dedicated to enhancing service delivery and fostering positive client experiences.
Work History
Receptionist
2 Months- Welcomed visitors and directed them to services, enhancing client experience.
- Handled phone calls and inquiries, delivering accurate information to clients and staff.
- Scheduled appointments for clients and coordinated with service providers efficiently.
- Notified providers of client check-ins, supporting seamless operational flow.
Direct Care Worker
1 Year 2 Months- Developed and implemented individualized care plans tailored to each client's needs.
- Assisted clients with daily living activities to enhance independence and quality of life.
- Monitored client behavior and health status, reporting changes to appropriate staff members.
- Provided emotional support to clients, fostering a compassionate and understanding environment.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities, promoting social interaction and engagement among clients.
- Maintained accurate documentation of client progress and incidents for compliance purposes.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
Kitchen Manager
4 Months- Supervised daily kitchen operations, ensuring efficient food preparation and service.
- Trained staff on food safety protocols and proper equipment usage.
- Managed inventory levels, minimizing waste through effective stock rotation techniques.
- Developed weekly menus, incorporating seasonal ingredients and dietary restrictions.
- Implemented cost-control measures to optimize budget adherence without sacrificing quality.
- Collaborated with vendors to source high-quality ingredients and negotiate favorable terms.
- Streamlined kitchen workflows, enhancing productivity while maintaining compliance with health regulations.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Caseworker
3 Years 7 Months- Conducted thorough investigations into child welfare cases, ensuring compliance with state and federal regulations.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Developed safety plans and interventions tailored to individual family needs, prioritizing child well-being.
- Engaged with families to deliver resources and support services, promoting stability and safety at home.
- Collaborated with law enforcement and community agencies to gather information and assess family situations.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Documented findings in detailed reports for court proceedings, maintaining accuracy and clarity in communication.
- Implemented best practices for case management, enhancing workflow efficiency within the investigation team.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Participated in ongoing professional development, staying current on best practices in child protection investigation techniques.
- Developed and maintained strong working relationships with community partners to facilitate effective case management.
Education
Bachelor of Science - Business Management
Associate of Science - Culinary Arts Management
Skills
Appointment scheduling
Phone communication
Client relations
Office administration
Documentation skills
Time management
Multi-line telephone operation
Organization skills
Adaptive learning
Relationship building
Communication skills
Caregiving skills
Timeline
Receptionist
Child Advocacy Center Of Oswego County
05.2026 - CurrentRead More
Kitchen Manager
Bishop Commons
01.2026 - 05.2026Read More
Direct Care Worker
YMCA of Oswego
05.2025 - CurrentRead More
Caseworker
Oswego County Department Of Social Services
04.2022 - 11.2025Read More
DeVry Education Group
Bachelor of Science from Business Management
Read More
Lincoln College of New England
Associate of Science from Culinary Arts Management
Read More