Maggie Henderson
Asheville,NC
Summary
Hospitality professional with a passion for service and a proven ability to foster a positive work culture. Experienced in management, emphasizing guest experience through leadership and example. Eager to return to a hands-on service role while implementing insights gained in management to enhance guest interactions.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Rocky's Hot Chicken Shack
Asheville, NC
08.2024 - Current
- Coordinated FOH scheduling to ensure optimal staffing and service coverage.
- Executed front-of-house tasks daily to enhance team efficiency and meet service goals.
- Managed ordering of store supplies to maintain inventory levels and support operations.
- Coordination with ownership and HR department
- Assisted in the BOH operations.
Shift Supervisor/Bar Lead
Rocky's Hot Chicken Shack
Asheville, NC
04.2018 - 01.2024
- Delivered exceptional customer service, enhancing retention rates
- Managed front of house staff to ensure a productive and congenial shift experience
- Communicated supplies and staffing needs to upper management to maintain operational efficiency
- Ordered beer, liquor, and supplies weekly.
- Ordered beer, liquor, and supplies weekly as needed
- Addressed customer complaints to improve satisfaction and enhance the overall experience. to ensure satisfaction with both product and experience
Bartender/Supervisor
Luella's BBQ
Asheville, NC
03.2016 - 02.2018
- Handled high volume transactions in fast-paced environment
- Maintained bar inventory, ordered beer, wine, and spirits, and ensured cleanliness and organization of workspace
- Closed restaurant, managed cash handling and daily deposits
- Managed floor and back of house operations as MOD, ensuring smooth service and operational efficiency
- Employer: Jeff Miller, Owner
- Alternate Reference: Craig Peters, General Manager 828-242-3733
Bartender
Caliente Pizza & Draft House
Pittsburgh, PA
08.2015 - 02.2016
- High volume craft beer bartending
- Opened and closed the bar, cleaned the space, and tended to many regulars.
- Constructed cocktails and contributed to development of drink menus
- Assisted the kitchen during high volume
- Managed front of house operations independently during business hours
- Employer: Nick Bogacz, Owner
- Alternate Reference: Joe Telerecki, General Manager 724-732-2961
Key Server/Barback
Village Wayside
Asheville, NC
10.2013 - 05.2015
- Built rapport with regular customers, enhancing guest loyalty and satisfaction
- Utilized friendly and accurate order taking with proficient POS use
- Assisted bartenders with making and serving alcoholic drinks
- Changed kegs and kept wine and beer stocked throughout the shift
- Employed active teamwork with fellow servers, BOH and bartenders
- Maintained beer supply by regularly changing kegs during busy shifts and kept wine and beer stocked throughout the shift
- Managed scheduling, cut lists, and service guides to streamline operations and support team efficiency
- Employer: Mark Harding, Owner
Key Server/Bartender
Brixx Pizza
Asheville, NC
04.2009 - 10.2013
- Cultivated guest relationships, fostering loyalty and repeat visits
- Operated cash register, ensuring accurate transactions and efficient service
- Commanded the cash register for the restaurant
- Ensured timely fulfillment of carryout orders
- Employer: Dorothy Kuhn, General Manager
- Alternate Reference: Jill Rhodes, Assistant Manager 516-480-2235
Education
B.A. - Literature
University of North Carolina at Asheville
Asheville, NCSkills
- Beverage program management
- Beverage supply orders
- Front-of-house coordination
- Cocktail menu development
- Staff training
- Problem solving
- Relationship building
- Patience and tolerance
Timeline
Assistant General Manager
Rocky's Hot Chicken Shack
08.2024 - Current
Shift Supervisor/Bar Lead
Rocky's Hot Chicken Shack
04.2018 - 01.2024
Bartender/Supervisor
Luella's BBQ
03.2016 - 02.2018
Bartender
Caliente Pizza & Draft House
08.2015 - 02.2016
Key Server/Barback
Village Wayside
10.2013 - 05.2015
Key Server/Bartender
Brixx Pizza
04.2009 - 10.2013
B.A. - Literature
University of North Carolina at Asheville