Maggie Jones
Columbia,SC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 4 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Shift Leader
E+ROSE Wellness Cafe
06.2020 - Current
- Picked up extra shifts and came into work on my days off when the team needed extra help because it was so busy.
- A Loyal employee, I have been working at E+ROSE Wellness Cafe for almost four years.
- Encouraged multiple friends to apply and work at E+ROSE.
- Worked at multiple locations on days where they were understaffed.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Public Health
University of South Carolina - Columbia
Columbia, SC05.2026
Skills
- Production Reporting
- Team Supervision
- Drawer Assignments
- Issue Resolution
- Flexible Schedule
- Training Assistance
- Team Collaboration and Leadership
- Positive Attitude
- Problem-solving abilities
- Customer service focus
- Organizational skills
- Delegation skills
Timeline
Shift Leader
E+ROSE Wellness Cafe
06.2020 - Current
Bachelor of Science - Public Health
University of South Carolina - Columbia
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