Maggie Massey
Cumming,Georgia
Summary
Dedicated customer service professional skilled in resolving complaints and enhancing customer satisfaction. Proven ability to maintain a clean and organized work environment while assisting customers with transactions.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walmart
Cumming, Georgia
04.2021 - 06.2021
- Greeted customers and identified their needs.
- Resolved customer complaints efficiently and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
Sales Associate
Dollar General
Cumming, Georgia
10.2020 - 04.2021
- Maintained store organization and displays to enhance customer experience.
- Collaborated with team members to meet daily sales goals and improve service.
- Stocked shelves and ensured products were properly labeled and displayed.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Bachelor of Arts - Psychology
Valdosta State University
Valdosta, GA05-2026
High School Diploma -
Fannin County High School
Blue Ridge, GA05-2020
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Money handling
- Multitasking and prioritization
- Written communication
- Computer skills
References
References available upon request.
Timeline
Customer Service Associate
Walmart
04.2021 - 06.2021
Sales Associate
Dollar General
10.2020 - 04.2021
Bachelor of Arts - Psychology
Valdosta State University
High School Diploma -
Fannin County High School
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