Maggie Munro
Dallas,TX
Summary
Sociable Server offering 8+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
12
12
years of professional experience
Work History
Barista
Mojo Coffee
Hoboken, NJ
01.2022 - 08.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Server
Red Hut Diner
Rockaway, NJ
08.2015 - 12.2021
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures.
- Stocked server areas with supplies before, during and after shifts.
Server/Restaurant Hostess
Potbelly's Riverside Cafe
Rockaway, NJ
03.2012 - 08.2015
- Greeted guests and sat customers at tables or in waiting areas.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted in training new servers.
Account Supervisor
Moroch Partners
Dallas, TX
08.2023 - Current
- Maintained relationships with existing clients through regular communication and follow-ups.
- Resolved client issues promptly by providing creative solutions.
- Analyzed customer data to identify opportunities for growth and improvement.
- Organized client meetings to discuss project progress and potential new business ventures.
- Assisted in developing budgets and assessing long-term financial objectives for accounts.
- Collaborated with internal teams to create innovative solutions that drive business goals forward.
Media Planner, Manager
Carat USA
, TX
01.2023 - 08.2023
- Oversaw media budgets, financials, savings reports, purchase orders and insertion orders for campaigns.
- Participated in client meetings, discussing media planning and presentation strategy sessions.
- Influenced clients' media strategy to deliver innovative strategic media solutions.
Assistant Media Planner
Rain the Growth Agency
, NJ
04.2021 - 01.2023
- Planned and negotiated media buys, including TV, radio, print and digital.
- Maintained strong working relationships with clients, vendors, publishers and creative resources to boost effective campaigns.
- Oversaw media budgets, financials, savings reports, purchase orders and insertion orders for campaigns.
- Participated in client meetings, discussing media planning and presentation strategy sessions.
Assistant Media Buyer
Corinthian Media
New York, NY
06.2019 - 04.2021
- Collaborated with media planners and developed great working relationships, which helped in identifying targeted audiences for media campaigns.
- Supervised multiple clients and numerous media campaigns simultaneously and with continued success.
- Interacted professionally with different stakeholders, executives, clients and strategy teams to discuss media campaigns.
Education
MBA - Business
Marymount University
Arlington, VA05.2021
B.A. - Business Administration, Marketing Specialty
Marymount University
Skills
- High-Volume Dining
- Point of Sale (POS) System Operations
- Order Accuracy and Delivery
- Team Player
- Opening and closing duties
- Exceptional customer service
- Positive and professional
- Conversant in Spanish
References
References available upon request.
Timeline
Account Supervisor
Moroch Partners
08.2023 - Current
Media Planner, Manager
Carat USA
01.2023 - 08.2023
Barista
Mojo Coffee
01.2022 - 08.2022
Assistant Media Planner
Rain the Growth Agency
04.2021 - 01.2023
Assistant Media Buyer
Corinthian Media
06.2019 - 04.2021
Server
Red Hut Diner
08.2015 - 12.2021
Server/Restaurant Hostess
Potbelly's Riverside Cafe
03.2012 - 08.2015
MBA - Business
Marymount University
B.A. - Business Administration, Marketing Specialty
Marymount University
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