Maggie Ostlund
Mesa,AZ
Summary
Dynamic, results-driven team leader with a proven track record in optimizing departmental operations to achieve strategic objectives. Expertise in aligning talent with roles to enhance performance and drive organizational success. Committed to fostering a culture of continuous improvement through proactive strategies that streamline processes and elevate efficiency. Extensive experience in utility billing operations, contributing to improved service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Utility Billing Manager
Fine Tune Expense Management
09.2024 - Current
- Developed comprehensive billing guidelines, standardizing procedures across department and reducing variability in outcomes.
- Improved financial accuracy with meticulous auditing of accounts, ensuring compliance with financial standards and regulations.
- Enhanced team productivity by redesigning workflow for billing operations, leading to smoother interdepartmental collaboration.
- Conducted regular analysis of billing department performance, identifying trends and areas for improvement to inform strategic planning.
Director Of Client Services
Vervantis Inc
03.2024 - 07.2024
- Oversaw the delivery of client services, ensuring timely and accurate execution of service agreements and KPIs.
- Worked closely with sales, operations, and data integration teams to ensure seamless service delivery and address client needs.
- Focused on enhancing client satisfaction and loyalty, ensuring clients received exceptional service and support.
- Led initiatives within the director team to enhance client experience, develop educational materials, and address service gaps.
Operations Manager
Vervantis Inc
11.2022 - 03.2024
- Improved operational efficiency through strategic leadership and high-level decision-making, resulting in enhanced processes and outcomes.
- Played a key role in writing scope of work for agreements, ensuring clear and comprehensive definitions aligned with client expectations and project goals.
- Developed plans for new services by identifying emerging market needs and creating innovative offerings to drive business growth.
- Evaluated and optimized department workload through thorough assessments, implementing strategies to streamline processes and improve efficiency.
- Successfully led the establishment of a new office in Medellín, Colombia, including hiring and training the team, traveling to location to ensure smooth operations, and enhancing the company's global presence and client support.
Client Support Team Lead
Vervantis
01.2022 - 11.2022
- Managed client relationships, executed quarterly reviews for a team of 7, and managed vendor relationships.
- Resolved client utility invoice exceptions and processed GL information.
- Managed vendor partnerships, fostering strong, mutually beneficial connections.
- Monitored client assignments to each representative, making adjustments to ensure balanced workloads and optimal client service.
Pharmacy Technician Packaging Lead
Oquirrh Mountain Pharmacy
08.2016 - 09.2021
- Managed and operated the Daily-Dose Packaging program, coordinating medication refill schedules to allow for monthly dose packs to be provided on time and covered by insurance. Grew the program from 30 patients to over 100, an 80% increase.
- Maintained the packaging robot and facilitated necessary communication with the manufacturer for software and hardware issues.
- Performed standard pharmacy technician duties, including filling prescriptions, counting inventory, and entering prescriptions into the system.
Education
High School Diploma -
Bingham High School
South Jordan, UT06.2015
Skills
- Leadership and Team Management
- Client Relationship Management
- Operations Management
- Process Improvement
- Strategic Planning
- Communication Skills
STRENGTHS
- Strategic Initiative Leadership
- Known for driving strategic initiatives that boost operational efficiency and facilitate growth opportunities.
- Client Relations Expertise
- Skilled in managing client relationships and fostering strong, mutually beneficial connections with clients and vendors.
- Process Optimization
- Adept at evaluating and optimizing department workload through strategic assessments to streamline processes and enhance efficiency.
- Team Management Proficiency
- Experienced in leading teams, balancing workloads, and ensuring optimal client service delivery through effective team management.
Timeline
Utility Billing Manager
Fine Tune Expense Management
09.2024 - Current
Director Of Client Services
Vervantis Inc
03.2024 - 07.2024
Operations Manager
Vervantis Inc
11.2022 - 03.2024
Client Support Team Lead
Vervantis
01.2022 - 11.2022
Pharmacy Technician Packaging Lead
Oquirrh Mountain Pharmacy
08.2016 - 09.2021
High School Diploma -
Bingham High School