Maggie Russ
Crystal River,FL
Summary
Dedicated server with a proven track record in exceptional customer service, order accuracy, and guest engagement. Committed to enhancing guest experiences and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Server
Lions Pride Restaurant
Red Lion, PA
12.2013 - 03.2026
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated table assignments to optimize workflow and minimize wait times.
- Trained new staff on menu knowledge and service protocols, ensuring consistency in service delivery.
- Managed cash register operations accurately, maintaining financial integrity during shifts.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards were met.
- Resolved customer complaints promptly, fostering positive dining experiences through effective communication skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Georges Restaurant
York, PA
02.2008 - 10.2013
- Implemented system improvements for order-taking efficiency, reducing errors in service execution.
- Oversaw daily shift operations, mentoring junior servers to enhance team performance and collaboration.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Youth Care Counselor and Office Assistant
Windsor Pointe
Red Lion, PA
08.2007 - 02.2009
- Facilitated group activities to promote social skills and emotional development among youth.
- Monitored daily behavior and provided support in crisis situations to ensure safety and well-being.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Mentored junior staff on best practices for managing challenging behaviors and implementing intervention strategies.
- Coordinated family involvement, fostering communication between caregivers and treatment teams for holistic support.
- Created a safe and nurturing atmosphere for at-risk youth, promoting self-esteem and emotional wellbeing.
- Developed individualized care plans, addressing each youth''s unique needs and goals for growth.
Education
High School Diploma -
York Suburban
York, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Service prioritization
- Team collaboration
- Order accuracy
- Guest relations management
Timeline
Server
Lions Pride Restaurant
12.2013 - 03.2026
Server
Georges Restaurant
02.2008 - 10.2013
Youth Care Counselor and Office Assistant
Windsor Pointe
08.2007 - 02.2009
High School Diploma -
York Suburban