Maggie Sarah Flores
Houston,TX
Summary
Professional communicator with strong experience in customer interaction and data collection. Adept at using survey tools and maintaining accuracy under tight deadlines. Known for collaboration and adaptability in team settings, ensuring consistent achievement of goals. Highly reliable with strong listening and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Telephone Serveyor
Promark Research
08.2025 - Current
- Conducted in-depth telephone surveys to gather data on customer satisfaction and preferences.
- Implemented quality control measures to ensure accuracy and consistency in data collection processes.
Operations Manager
Texas Castro Landscaping
11.2019 - 08.2022
- Led project planning and execution, ensuring alignment with client objectives and timelines.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Utilized project management tools to track progress, manage resources, and report on milestones effectively.
- Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Managed social media platforms, optimizing content for increased audience interaction and growth.
Financial Analyst
Primerica
01.2015 - 11.2015
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Strengthened relationships with external partners through timely communication and collaboration.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
Bilingual Customer Service Representative
Reliant Energy
01.2013 - 11.2014
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Bilingual Medical Receptionist
Family Health and Wellness Center
01.2005 - 01.2007
- es.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Communicated effectively with patients to address inquiries and provide information.
- Coordinated with medical staff to ensure smooth clinic operations and workflow.
- Processed insurance claims and verified patient eligibility promptly.
- Handled incoming calls with professionalism, directing inquiries to appropriate personnel.
Education
Vocational - Medical Office Specialist
Vocational - Computer Technology
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- Appointment management
- Reminder calls
- Insurance verification
- Appointment setting
- Office administration
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
Medical Office Specialist
Timeline
Telephone Serveyor - Promark Research
08.2025 - Current
Operations Manager - Texas Castro Landscaping
11.2019 - 08.2022
Financial Analyst - Primerica
01.2015 - 11.2015
Bilingual Customer Service Representative - Reliant Energy
01.2013 - 11.2014
Bilingual Medical Receptionist - Family Health and Wellness Center
01.2005 - 01.2007
Texas School of Business - Vocational, Medical Office Specialist
Career Tech Institute - Vocational, Computer Technology