Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Straight

Bluefield,WV

Summary

Driven professional with a proven track record in customer service and retail operations, notably at Pet Supermarket Inc. Excelled in inventory tracking and enhancing customer satisfaction, contributing to significant sales growth. Demonstrates exceptional teamwork and problem-solving abilities, ensuring high levels of customer loyalty and operational efficiency. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

2
2
years of professional experience

Work History

Sales Associate

Pet Supermarket Inc.
11.2022 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Handled the disinfecting of a variety of animal habitats, as well as sales floor
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.

Customer Service Representative

PNC Bank Call Center
08.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Participated in training programs to enhance product knowledge and customer service skills.

Sales Associate

Dollar Tree Stores
01.2022 - 07.2022
  • Engaged with customers to build rapport and loyalty.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

University High School
Orange City, FL
06.2021

Skills

    Customer Service

    Teamwork and Collaboration

    Retail Store Operations

    Inventory Tracking

    Problem-solving skills

    Excellent people skills

    Reliable and punctual

    Outgoing Personality

Timeline

Sales Associate

Pet Supermarket Inc.
11.2022 - 07.2024

Customer Service Representative

PNC Bank Call Center
08.2022 - 11.2022

Sales Associate

Dollar Tree Stores
01.2022 - 07.2022

High School Diploma -

University High School

Similar Profiles

CREATE PROFILE
Maggie Straight