Maggie Witkowski
Howell,MI
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at All Star Coney Island through exceptional service and strong work ethic. Skilled in guest engagement and safe food handling, adept at fostering positive dining experiences. Collaborated effectively with teams to streamline service, demonstrating a commitment to cleanliness and hospitality excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
All Star Coney Island
Howell, MI
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Runner
Log Cabin
Howell, MI
10.2022 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
Howell High School
Howell, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
Certification
American Hotel & Lodging Association
ServSafe Alcohol Server
ServSafe Supervisor
Timeline
Server
All Star Coney Island
06.2024 - Current
Food Runner
Log Cabin
10.2022 - Current
Howell High School