Magnolia Nunez
Miami Beach
Summary
A seasoned Hostess with a proven track record, I excel in guest engagement and reservation management. Known for enhancing guest retention through personalized service and fostering positive customer relationships, my expertise in hospitality service and strong interpersonal skills have consistently elevated dining experiences.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations and seating arrangements. Trainable and committed to creating warm and inviting atmosphere.
Overview
13
13
years of professional experience
Work History
Hostess /Maitre D'
Saints and Sinners Restaurant
04.2016 - 12.2021
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, taking orders and updating reservation logs simultaneously.
Head Hostess
Lincoln Ristorante
09.2013 - 12.2016
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
VIP Hostess
Rouge Tomate Restaurant
01.2010 - 03.2013
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
- Demonstrated expertise in conflict resolution by addressing customer complaints promptly and professionally.
- Cultivated a positive work environment by fostering teamwork among colleagues during demanding shifts or events.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
Hostess
Buddha-Bar
01.2009 - 04.2010
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Completed daily side work and opening and closing duties without fail.
Education
Associate of Science - Dental Hygiene
Air Force Military School
Wichita Falls, TX12-2005
Associate of Arts - Acting
Stella Adler Acting Conservatory
New York, NY07-2013
Skills
- Phone etiquette
- Interactive communication skills
- Hospitality service expertise
- Reservation management
- Table assignment
- Reservation coordination
- Strong interpersonal skills
- Hospitality and accommodation
- Positive and professional
- Promotional awareness
Timeline
Hostess /Maitre D'
Saints and Sinners Restaurant
04.2016 - 12.2021
Head Hostess
Lincoln Ristorante
09.2013 - 12.2016
VIP Hostess
Rouge Tomate Restaurant
01.2010 - 03.2013
Hostess
Buddha-Bar
01.2009 - 04.2010
Associate of Science - Dental Hygiene
Air Force Military School
Associate of Arts - Acting
Stella Adler Acting Conservatory
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