Magulta Desormo
Orlando
Summary
I have worked as a Customer Service Associate at Exela Technologies for over 20 years, and was known to have some of the best interactions with customers, who would write many positive reviews about the services that I was able to provide them. I work well with others, and enjoyed collaborating with my teammates to be able to achieve our company goals, and ensure the overall satisfaction of our customers, and so much more. Through being responsible for handling all incoming and outgoing mails of the company, I have become proficient in all office equipment necessary in ensuring that everything ran smoothly and efficiently for everyone.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
Exela Technologies
01.2000 - Current
I was responsible for many things including answering phone calls, sorting, monitoring, delivering, and keeping all forms of records of different incoming mails that were received by the company from customers and/or departments, as well as the outgoing mails that were sent out by the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Liberal Arts
Kingsborough Community College of The City University of New York
Brooklyn, NYHigh School Diploma -
Olney Charter High School
Philadelphia, PA06.1996
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Stock replenishment
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Skills
- Data Entry
- [Language] Fluency
- Office equipment proficiency
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Exela Technologies
01.2000 - Current
No Degree - Liberal Arts
Kingsborough Community College of The City University of New York
High School Diploma -
Olney Charter High School