Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MAHAD IBRAHIM

Eagan,MN

Summary

Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Technician II

Fairview Home Infusion
08.2024 - Current
  • Stock, label, and inventory medications to keep accurate records.
  • Enhance pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Use Epic functionality to dispense and package medications and supplies

IV Pharmacy Technician

Health Partners
08.2023 - 09.2024
  • Compounded sterile IV medications following aseptic techniques and safety protocols.
  • Assisted in the delivery of IV medications to nursing units and Pyxis sites

Pharmacy Technician II

Fairview Health Services
10.2021 - 08.2023
  • Processed prescription orders accurately and efficiently, ensuring compliance with safety protocols.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct items and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Pharmacy Clerk

Fairview Health Services
03.2019 - 09.2020
  • Provided exceptional customer service by addressing inquiries and resolving issues regarding prescriptions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.

Fulfillment Ambassador

Amazon
10.2015 - 10.2016
  • Provided onsite training of new/current employees.
  • Supervised material flow, storage, and global order fulfillments.
  • Achieved tight deadlines at a rapid pace.

Lab Assistant

University of Minnesota
01.2014 - 05.2014
  • Wrote technical papers and reports.
  • Conducted experiments to support research initiatives

Customer Service Representative

Target
08.2010 - 09.2012
  • Managed high-volume calls while maintaining quality standards and accurate service records.
  • Trained new team members on customer service protocols and system navigation.
  • Organized and replenished grocery shelves to ensure optimal product availability.
  • Assisted customers in locating products, enhancing overall shopping experience.

Education

Associate of Science - Biochemistry

Normandale Community College
Bloomington, MN
05-2012

Bachelor of Science - Biochemistry

University of Minnesota
Minneapolis, MN
05-2026

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Bilingual

Accomplishments

  • Minnesota Future Doctors Cohort (2010)
  • Phi Theta Kappa (2010)

Certification

  • Phlebotomy
  • CPR

Timeline

Pharmacy Technician II

Fairview Home Infusion
08.2024 - Current

IV Pharmacy Technician

Health Partners
08.2023 - 09.2024

Pharmacy Technician II

Fairview Health Services
10.2021 - 08.2023

Pharmacy Clerk

Fairview Health Services
03.2019 - 09.2020

Fulfillment Ambassador

Amazon
10.2015 - 10.2016

Lab Assistant

University of Minnesota
01.2014 - 05.2014

Customer Service Representative

Target
08.2010 - 09.2012

Associate of Science - Biochemistry

Normandale Community College

Bachelor of Science - Biochemistry

University of Minnesota

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