MAHAD KHALIF ALI
Eden Prairie,MN
Summary
Skilled in Technology, Organizational Development, Communication, Multilingual, and Community service. Motivated customer support technician seeking a new position in a dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling customer concerns, human resources, implementing new software, application processing, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Strong interest in the sustainability and growth of an organization with a bachelor’s degree focused on human resource development and business management from the University of Minnesota. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
8
8
years of professional experience
Work History
Application Processor & HR Coordinator
NEW AMERICAN DEVELOPMENT CENTER
01.2020 - 01.2023
- Help fill out and process rent and mortgage applications for clients that need the assistance
- Help customers and clients with every step of the process to get the assistance
- Conducted business meetings, as well as attend other business meetings
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
- Develop, train, and recruit employees
- Perform marketing and outreach by visiting other organization
- Work with the federal housing authority
- Demonstrate computer and technical skills
Security Specialist
SEAGATE SECURITY
07.2020 - 06.2022
- Heavy contributor for security management solutions, monitoring security controls and improving developments throughout the organization
- Tracked and ensured the safety of the property, and facilities from potential acts of terrorism, criminal activities, fire, theft, vandalism, or illegal entry
- Train new employees, conduct meetings with fellow supervisors continuously, as well as my account manager
- Conduct technical support and maintains system functionality by testing computer components
- Perform troubleshooting, as well as maximize computer system capabilities by studying technical applications and making recommendations
- Tested all the building alarm systems actively and routinely performed check up on them
ADMINISTRATOR
MILLENNIUM HEALTH SERVICES INC
05.2017 - 12.2019
- Assisted with internal and external inquires
- Maintains and updates recordkeeping systems
- Develops departmental and institutional goals
- Determines revenue targets and monitor budget
- Ensures legal compliance and adherence to accreditation guidelines
- Oversees procurement of supplies and manages vendor relationships
- Monitors and works to improve efficiency and quality of care and service
- Coordinate, Recruits, train staff, and develops employees
Education
Bachelor of Science - Human Resource Developmen
UNIVERSITY OF MINNESOTA
Minneapolis, MN05.2022
Bachelor of Science - Management
UNIVERSITY OF MINNESOTA
Minneapolis, MN05.2022
Associate of Arts - Liberal Arts And General Studies
Normandale Community College
Minneapolis, MN12.2018
Skills
- Computer Literacy
- Data Management
- Microsoft Office and Teams
- Slack Collaboration Platform
- Ticketing System
- Technical Documentation
- Security Monitoring Systems
- Customer Satisfaction
- Communicates with passion
- Multilingual
- Business Growth
- Annual Evaluations
Timeline
Security Specialist
SEAGATE SECURITY
07.2020 - 06.2022
Application Processor & HR Coordinator
NEW AMERICAN DEVELOPMENT CENTER
01.2020 - 01.2023
ADMINISTRATOR
MILLENNIUM HEALTH SERVICES INC
05.2017 - 12.2019
Bachelor of Science - Human Resource Developmen
UNIVERSITY OF MINNESOTA
Bachelor of Science - Management
UNIVERSITY OF MINNESOTA
Associate of Arts - Liberal Arts And General Studies
Normandale Community College