Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Mahalia Carter

Mahalia Carter

Biloxi,MS

Summary

Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.

Overview

7
7
years of professional experience

Work History

Customer Care Associate

TTEC
Biloxi, MS
10.2023 - 02.2026
  • Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
  • Collaborated with team members to streamline workflows and improve service response times.
  • Utilized CRM software to track customer interactions and ensure accurate record-keeping.
  • Assisted in training new hires on company policies and customer service best practices.
  • Handled escalated issues effectively, ensuring timely resolution and customer retention.

Customer Service Representative

Teleperformance USA
Biloxi, MS
12.2020 - 07.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided accurate information on products, services, and policies to enhance customer satisfaction.
  • Managed high-volume calls while maintaining professionalism and empathy in interactions.
  • Assisted in training new representatives on procedures and customer service best practices.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Walmart
Pass Christian, MS
11.2018 - 04.2020
  • Processed transactions quickly and accurately, ensuring customer satisfaction during peak hours.
  • Managed cash register operations, balancing cash drawers at start and end of shifts.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained clean and organized checkout area, promoting safety and efficiency.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
07-2015

Skills

  • Complaint handling
  • Call center experience
  • Reporting and analysis
  • Coaching and mentoring
  • Data entry
  • Customer relationship management
  • Adaptability and flexibility

Certification

  • CNA - Certified Nurse Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Care Associate

TTEC
10.2023 - 02.2026

Customer Service Representative

Teleperformance USA
12.2020 - 07.2023

Cashier

Walmart
11.2018 - 04.2020

High School Diploma -

Penn Foster Career School