Maham Shah
Summary
Experienced worker with many areas of expertise including personal care, receptionist role, grocery shopper and cashier. Skilled in providing compassionate and efficient assistance to individuals, personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dr. Azra Wasti
01.2019 - 03.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Personal Assistant
Marks Homecare
10.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Grocery Shopper
Amazon
11.2023 - Current
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.
- Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
- Promoted a safe shopping environment by adhering to all health guidelines, including mask-wearing and frequent hand sanitization procedures during shifts.
Grocery Store Cashier
Carnival Fruits & Vegetables
04.2022 - 01.2023
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
Education
Bachelor of Science - Human Biology
Hunter College
New York, NY05-2026
Skills
- Telephone skills
- Patient management
- Medical records management
- Personal hygiene assistance
- Cleanliness standards
- Health and safety compliance
- Organizational skills
- Team collaboration
- Customer service
Certification
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcare Association for various patient care roles.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Grocery Shopper
Amazon
11.2023 - Current
Personal Assistant
Marks Homecare
10.2023 - Current
Grocery Store Cashier
Carnival Fruits & Vegetables
04.2022 - 01.2023
Medical Receptionist
Dr. Azra Wasti
01.2019 - 03.2020
Bachelor of Science - Human Biology
Hunter College
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