Mahatia Felder
Augusta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ambassador, Guest Services
Sodexo USA
12.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple task, simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delivery Driver
DoorDash
01.2021 - 12.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Certification - EKG/ECG Technician
Tender Care Training Center
Augusta, GA12.2019
Certification - Phlebotomy
Tender Care Training Center
Augusta, GA09.2017
High School Diploma -
White Oak High School
Jacksonville, NC06.2017
Skills
- Organizational skills
- Positive attitude
- Patience and composure
- Empathy and understanding
- Active listening
- Exceptional communication
- Adaptability and flexibility
- Conflict resolution
- Resourcefulness
Certification
- PT - Phlebotomy Technician
- CET - EKG Technician
Timeline
Ambassador, Guest Services
Sodexo USA
12.2022 - Current
Delivery Driver
DoorDash
01.2021 - 12.2022
Certification - EKG/ECG Technician
Tender Care Training Center
Certification - Phlebotomy
Tender Care Training Center
High School Diploma -
White Oak High School
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