Mahealani Pascua
Woodbridge,VA
Summary
Accomplished leader with a proven track record at OldNavy, adept in operations management and staff development. Spearheaded initiatives that significantly increased customer satisfaction and sales growth. Skilled in strategic planning and team leadership, fostering a culture of continuous improvement and high employee morale. Achieved record-high customer satisfaction scores, demonstrating exceptional inventory control and interpersonal abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Assistant General Manager
OldNavy
Woodbridge, VA
07.2019 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
General Manager
AndThat Bed Bath&Beyond
Woodbridge, VA
01.2016 - 06.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Merchandise Planning Manager
AndThat Bed Bath&Beyond
Woodbridge, VA
05.2012 - 02.2016
- Developed successful pricing strategies for various product categories, boosting profitability and customer satisfaction.
- Enhanced merchandise assortment planning process by implementing a rigorous item selection methodology, resulting in higher customer satisfaction and sales growth.
- Utilized advanced analytics tools for data-driven decision making, enhancing the accuracy of forecasts and promotional planning efforts.
- Conducted regular business reviews with key stakeholders, presenting findings and recommendations on how to optimize performance metrics across all channels.
- Monitored competitor activities closely, adjusting merchandise strategies as needed to maintain a competitive edge in the market.
- Established strong vendor relationships to negotiate favorable terms for product sourcing, reducing lead times and improving cost efficiency.
- Optimized merchandise assortment by analyzing historical sales data and identifying market trends.
Department Manager
Sam's Club
Honolulu, HI
03.1999 - 02.2010
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
Associate Degree In Nursing - Health And Wellness
Hawaii Pacific University
Honolulu, HISkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership strength
- Strategic planning
- Employee development
- Purchasing and planning
Timeline
Assistant General Manager
OldNavy
07.2019 - Current
General Manager
AndThat Bed Bath&Beyond
01.2016 - 06.2019
Merchandise Planning Manager
AndThat Bed Bath&Beyond
05.2012 - 02.2016
Department Manager
Sam's Club
03.1999 - 02.2010
Associate Degree In Nursing - Health And Wellness
Hawaii Pacific University