MAHLON ATLAN

IT Technician

MARSHALL ISLANDS POSTAL SERVICES AUTHORUTY

03.2007 - Current

Maintained office PCs, networks and mobile devices.
Monitored systems in operation and quickly troubleshot errors.
Set up PCs, projectors and microphones for use in video conferencing rooms.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Configured systems according to prescribed software and hardware frameworks.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Performed troubleshooting to correct computer hardware and software malfunctions.
Linked computers to network and peripheral equipment.
Set up and maintained user accounts and client access.
Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Recommended new and replacement hardware and software purchases.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Served as backup for staff members, responding to system failure and maintenance emergencies.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Configured hardware, devices, and software to set up work stations for employees.
Monitored system performance to identify potential issues.
Installed, configured and maintained computer systems and network connections.
Generated reports to track performance and analyze trends.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Maintained servers and systems to keep networks fully operational during peak periods.
Offered assistance in implementing and developing training programs.

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