MAHMOUD ELREFAEY
Cedar Park,TX
Summary
Cybersecurity enthusiast with over 18 years of diverse experience in customer service, sales, and administration roles, now seeking to leverage a solid foundation in IT and cybersecurity. Bilingual in English and Arabic, with strong customer focus, meticulous attention to details, and a collaborative approach to success. Adept at management sensitive information and utilizing various IT systems, eager to contribute to cybersecurity landscape. Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
13
13
years of professional experience
Work History
Operations Manager
FedEx Ground
Austin, TX
12.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Collaborated with team leaders on quality audits.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
IT Help Desk Assistant
TX Oncology
Round Rock, TX
03.2024 - 11.2024
- Responded quickly to emergency service requests for outages outside normal business hours.
- Maintained positive working relationship with fellow staff and management.
- Created user accounts in Active Directory domain environment while following company security policies.
- Documented issues in bug tracking system for reporting.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Performed variety of clerical and administrative duties pertaining to on-site support.
HIM Specialist
UT HEALTH AUSTIN
Austin, TX
01.2022 - 08.2023
- Assist with the release, scanning, and uploading of documents using UT Health Austin's systems
- Correspond to requests for release of protected patient health information via walk-in, telephone, written, fax, and referral
- Ensure strict quality measures for scanned documents into the electronic medical record
- Monitor data integrity, research, and merge duplicate medical records
- Conduct outbound health contacts to patients using HIPAA-compliant methods
Medical Claim Specialist
Vet United FSC-VA
Austin, TX
08.2017 - 09.2021
- Utilized VA-FSC medical claims processing system
- Input and validated medical claims data into the PCM application
- Analyses rejected claims data and processed necessary payment transactions
- Reviewed documentation authorizing benefits payments
- Conducted analysis and audit of overpayments of claims
- Issued letters informing debtors of obligations
Application Support
Maximus
Austin, TX
11.2015 - 09.2016
- Processed applications for government assistance
- Retrieved documents and data from authorized databases
- Met individual and team performance goals
- Assisted in onboarding and training of new hires
- Successfully completed duties accurately and in a timely manner
HR Administrator
MAGRABI Hospitals
, Egypt
06.2012 - 12.2014
- Planned and coordinated workforce utilization
- Reviewed resumes and applications submitted by prospective employees.
- Prepared payroll information based on approved timesheets each week.
- Analyzed data from employee surveys to identify areas of improvement within the organization.
- Hired employees and processed hiring-related paperwork.
Education
AS-CS LAN System Network Administration - Computer IT
Austin Community College
Austin, TX05.2024
Bachelor of Law -
University of Tanta
Egypt05.2006
Skills
- Performance reporting
- Production
- Health and safety compliance
- Performance monitoring
- Incidents management
- Process improvement strategies
- Staff development
- Operations management
- Business administration
- Customer service
- Risk management
- Interpersonal communication
- Communication improvements
- MS office
- Negotiations expert
- Team building/leadership
- Systems implementation
- Project management
- Quality assurance and control
- Management information systems
- Fluent in Arabic
- Advanced training in Wireshark, Nessus, Unix, Fedora, Centos, Parrot and Nmap
- Cost control
- Data management
- Inventory management
- Document control
Accomplishments
- Occupational Skills Award in Computer Networking by ACC
- Occupational Skills Award in Cybersecurity by ACC
References
References available upon request.
Timeline
Operations Manager
FedEx Ground
12.2024 - Current
IT Help Desk Assistant
TX Oncology
03.2024 - 11.2024
HIM Specialist
UT HEALTH AUSTIN
01.2022 - 08.2023
Medical Claim Specialist
Vet United FSC-VA
08.2017 - 09.2021
Application Support
Maximus
11.2015 - 09.2016
HR Administrator
MAGRABI Hospitals
06.2012 - 12.2014
AS-CS LAN System Network Administration - Computer IT
Austin Community College
Bachelor of Law -
University of Tanta
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