Mahmoud Hope Broadhead
Scarsdale,USA
Summary
Skilled and detail-oriented Executive Assistant/Personal Assistant with extensive experience in administrative support, with proven ability to provide prompt, accurate, and highly organized support to decision-makers and staff. Team player with excellent liaison skills. Expertise in multitasking and project coordination; consistently meet deadlines in fast-paced work environments. High level of computer proficiency in Microsoft Office applications, as well as industry-specific data management and reporting systems. Excellent interpersonal skills; able to develop productive working relationships across employee levels and provide outstanding customer service with diverse clientele. Maintain complete confidentiality and professionally handle sensitive information. Maintain bookkeeping databases and spreadsheets, updating information as needed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Assistant/Personal Assistant to HNW Employee
Music in the Woods, Inc
01.2021 - Current
- Company Overview: Non Profit Organization
- Provide comprehensive executive administrative support, including managing complex calendars, scheduling meetings, and facilitating high-level communication
- Maintain and organize financial records, including managing budgets, expense reports, and financial documentation to ensure accuracy and timely processing
- Coordinate travel logistics, including booking flights, accommodations, and transportation for HNW employee and team members
- Prepare executive-level reports, presentations, and meeting materials for internal and external stakeholders
- Oversee office operations, including supply management, vendor relationships, and equipment maintenance, to ensure efficient workflow
- Develop and implement administrative systems to improve productivity and ensure smooth day-to-day operations
- Handle correspondence, including drafting professional emails, letters, and other communications on behalf of HNW employee
- Coordinate and manage both online and in-person meetings, including hosting events at the Music in the Woods, Inc Non Profit Organization Studio
- Liaise with event partners and external stakeholders, including local theaters, educational institutions, and community organizations, to foster collaborations
- Assist in grant writing to secure funding for HNW employee's projects and Music in the Woods, Inc Non Profit Organization programs
- Maintain confidentiality and act as a trusted point of contact for organizational information and key relationships
- Non Profit Organization
Owner/Operator
Hope’s Luxury Car Service, MHB Luxury Services
01.2009 - Current
- Provided luxury car service to executive/celebrity clientele
- Handled all incoming requests for services
- Managed accounts payable and receivable using accounting software
- Ensured bills and payroll were paid in a timely manner
- Processed invoices for payment
- Managed daily schedules and planned routes to specific locations to properly estimate timely arrivals
- Managed all accounting and financial concerns
- Negotiated and structured service contracts with corporations for services provided by chauffeurs
Amazon Dispatcher/Delivery Associate
A&D Delivery Services, LLC
01.2020 - 08.2021
- Assign delivery associates to pickups and deliveries based on availability and location
- Receive, schedule, and track orders to ensure on-time and safe delivery of all packages
- Maintain records of mileage, fuel use, and repairs
- Arrange for necessary maintenance on Amazon fleet vehicles to ensure safety of delivery associates
- Handle customer complaints and provide appropriate and alternative solutions
- Handle on-the-road emergencies that delivery associates may face
- Use specialist software to monitor delivery associates' progress to ensure they are meeting delivery goals
- Resolve all matters relating to delivery associates in a fair and expedient manner
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Legal Administrative Assistant to Managing Partner
Greenspoon Marder, LLP
01.2019 - 01.2020
- Enhanced attorney effectiveness by providing support, assisting the attorney in delivering legal services
- Drafted general correspondence and engagement letters
- Organized files and handled calendaring and scheduling for meetings and calls
- Ensured all deadlines were met
- Copied/scanned binders in preparation for attorney/client meetings
- Entered attorney’s time
- Acquired and logged scientific literature into the database and maintained daily correspondence with the scientific group
- Ordered and distributed literature to attorneys in the group
- Renewed and updated attorneys' Bar memberships and other law-related associations
- Prepared travel plans for the attorney, including flight, transportation, and accommodations
Private Investigator
Advantage Surveillance Inc. and Icorp Investigations
01.2017 - 01.2019
- Provided surveillance on individuals in an effort to determine the extent of injury
- Reported daily activities in concise reports and provided video documentation to the client in a timely manner
- Built strong partnerships with attorneys and testified at hearings when needed
- Took written and recorded statements of the insured, witnesses, and claimants
Education
Business Coursework -
UNIVERSITY OF PHOENIX
Newport News, VA01.2008
Business Coursework -
THOMAS NELSON COMMUNITY COLLEGE
Newport News, VA01.2001
Skills
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Scheduling
- Meeting planning
- Excel spreadsheets
- Conference planning
- Bookkeeping
- Travel administration
- AR/AP
- Legal administrative support
- Administrative support specialist
- Email management
- Logistics and schedule management
- Executive Support
- Office Administration
- Calendar Management
- Document Preparation
- Multitasking
Certification
Private Investigator License, NY, DE, MD, PA, NJ
Qualifications Summary
Skilled and detail-oriented Executive Assistant/Personal Assistant with extensive experience in administrative support, as well as Accounts Receivable/Payable with proven ability to provide prompt, accurate, and highly organized support to decision-makers and staff. Team player with excellent liaison skills., Expertise in multitasking and project coordination, High level of computer proficiency in Microsoft Office applications, Efficiently operate 15-line phone system, Excellent interpersonal skills, Maintain complete confidentiality, Provide efficient accounting support, 75, 11000
Timeline
Executive Assistant/Personal Assistant to HNW Employee
Music in the Woods, Inc
01.2021 - Current
Amazon Dispatcher/Delivery Associate
A&D Delivery Services, LLC
01.2020 - 08.2021
Legal Administrative Assistant to Managing Partner
Greenspoon Marder, LLP
01.2019 - 01.2020
Private Investigator
Advantage Surveillance Inc. and Icorp Investigations
01.2017 - 01.2019
Owner/Operator
Hope’s Luxury Car Service, MHB Luxury Services
01.2009 - Current
Business Coursework -
THOMAS NELSON COMMUNITY COLLEGE
Business Coursework -
UNIVERSITY OF PHOENIX
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