MAHMOUD SHALABY

• Lead regional sales and distribution operations for imported frozen vegetables and fruits, serving grocery chains, restaurants, and wholesalers.
• Managed client accounts and developed long-term partnerships with retailers across multiple states.
• Oversaw import logistics, product quality assurance, and cold-chain management.
• Coordinated with suppliers in Turkey, Egypt, and the Middle East to maintain competitive pricing and reliable supply.
• Supervised regional reps and ensured high customer satisfaction through timely delivery and after-sale service.
• Contributed to significant growth in market penetration and monthly revenue.

• Founded and operate a used car dealership specializing in auction-sourced, Uber-ready, and salvage rebuild vehicles.
• Manage end-to-end business operations including vehicle acquisition, inspection, title processing, financing support, and client consultations.
• Build and maintain strong relationships with auctions, mechanics, body shops, and DMV offices.
• Developed a streamlined sales process to increase turnover and maximize profitability.
• Implemented digital marketing strategies to boost leads through Facebook Marketplace, Instagram, and local advertising.
• Delivered consistent growth in monthly sales and maintained high customer satisfaction and trust.
• Oversaw all paperwork, compliance, and logistics required for car sales, trade-ins, and registrations.

• Company Overview: a premium chauffeur service provider
• Directed the strategic direction and daily operations of Executive Limousine Nationwide, a premium chauffeur service provider.
• Led a team committed to delivering exceptional customer experiences, maintaining high standards in the luxury transportation industry.
• Implemented and upheld rigorous customer service standards, earning consistently positive client feedback and high satisfaction levels.
• A premium chauffeur service provider

• Implemented and managed customer service initiatives, ensuring a client-centric approach and consistently high levels of customer satisfaction.
• Led a dedicated team to achieve business targets, emphasizing top-notch customer-focused solutions.
• Innovated and executed effective sales and marketing strategies, resulting in increased market share and revenue growth.

• Company Overview: Diplomatic Service, United Nation
• Provided expert protective security services, ensuring the safety of high-profile individuals.
• Led and managed security programs, implementing specialized high-security training.
• Responded effectively to emergency situations, demonstrating proficiency in defensive tactics, and medical procedures.
• Diplomatic Service, United Nation

• Completed a comprehensive internship, gaining hands-on experience in in-flight services and safety protocols.
• Assisted in ensuring passenger safety and well-being through pre-flight preparations.
• Collaborated with seasoned Flight Attendants to understand emergency procedures and cultural considerations.

• Managed sales accounts on major e-commerce platforms, showcasing proficiency in online sales.
• Delivered real-time sales data, providing comprehensive information on services and products.
• Resolved customer inquiries, significantly enhancing satisfaction ratings through active listening and effective solutions.

• Managed billing and claim submission for embassy payers, ensuring accuracy and compliance with regulations.
• Communicated effectively with clients and staff, contributing to a positive work environment.
• Verified coding on claims, investigating and resolving issues to maintain billing accuracy.