Mahogany Buchanan
Milwaukee,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Advocate Aurora Health
08.2024 - Current
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
Call Center Agent
Spectrum
Milwaukee, WI
06.2022 - 03.2024
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
- Collaborated with team members to share best practices for improving call center performance metrics
Server
Buffalo Wild Wings
Milwaukee, WI
11.2020 - 01.2021
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Caregiver
Homes for Independent Living
11.2018 - 10.2020
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
First Assistant Manager
McDonald's
10.2016 - 04.2020
- Supported the store manager in all aspects of daily operations, including inventory management, staff scheduling, and customer service
- Trained and supervised a team of XX employees, ensuring adherence to company policies and procedures
- Managed cash handling procedures, accurately balancing registers at the end of each shift
Education
CNA - Medical Assisting
Mindful staffing
Milwaukee, WIHigh school diploma - undefined
Riverside University High School
Skills
- Food Preparation
- Cbrf (4 years)
- Food Handling
- Restaurant Management
- CNA (Less than 1 year)
- Store Management Experience
- Food Safety
- Customer Service Skills (2 years)
- Supervising Experience
- Cash Handling
- Typing (Less than 1 year)
Certification
- ServSafe Present
- CBRF June 2018
Timeline
CNA
Advocate Aurora Health
08.2024 - Current
Call Center Agent
Spectrum
06.2022 - 03.2024
Server
Buffalo Wild Wings
11.2020 - 01.2021
Caregiver
Homes for Independent Living
11.2018 - 10.2020
First Assistant Manager
McDonald's
10.2016 - 04.2020
CNA - Medical Assisting
Mindful staffing
High school diploma - undefined
Riverside University High School