Summary
Overview
Work History
Education
Skills
Timeline
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Mahsin Ahmed

WARREN,Michigan

Summary

Dynamic Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy workflow and patient confidentiality. Excelled in problem-solving and team collaboration, significantly improving customer service and efficiency. Skilled in medication dispensing and insurance billing, committed to quality assurance and optimizing pharmacy operations.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

Walgreens
09.2023 - Current
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Team Member

Dave's Hot Chicken
01.2024 - 08.2024
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Host/Carryout

Benihana
07.2022 - 09.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Education

Bachelor of Science - Health Sciences

Oakland University
Rochester, MI
05-2027

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Interpreting and processing medication orders
  • Customer service
  • Data entry
  • Quality assurance and control
  • Pharmacy operations
  • Operations support

Timeline

Team Member

Dave's Hot Chicken
01.2024 - 08.2024

Pharmacy Technician

Walgreens
09.2023 - Current

Host/Carryout

Benihana
07.2022 - 09.2023

Bachelor of Science - Health Sciences

Oakland University

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Mahsin Ahmed