Mahsin Ahmed
WARREN,Michigan
Summary
Dynamic Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy workflow and patient confidentiality. Excelled in problem-solving and team collaboration, significantly improving customer service and efficiency. Skilled in medication dispensing and insurance billing, committed to quality assurance and optimizing pharmacy operations.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreens
34300 Woodward Ave, Birmingham, MI 48009
09.2023 - Current
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Team Member
Dave's Hot Chicken
31101 Mound Rd, Warren, MI 48092
01.2024 - 08.2024
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Host/Carryout
Benihana
1985 W Big Beaver Rd, Troy, MI 48084
07.2022 - 09.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Bachelor of Science - Health Sciences
Oakland University
Rochester, MI05-2027
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Interpreting and processing medication orders
- Customer service
- Data entry
- Quality assurance and control
- Pharmacy operations
- Operations support
Timeline
Team Member
Dave's Hot Chicken
01.2024 - 08.2024
Pharmacy Technician
Walgreens
09.2023 - Current
Host/Carryout
Benihana
07.2022 - 09.2023
Bachelor of Science - Health Sciences
Oakland University