MAHTAB AFGAN
Dublin,Ohio
Summary
Results-driven Sales Consultant with 8+ years of experience across diverse industries. Adept at lead generation, relationship management, and business development. Passionate about driving sales growth through customer-centric strategies, exceptional interpersonal skills, and innovative problem-solving techniques.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Outsourcing Entity
Wahab Global Communications LLC
12.2022 - Current
- Provide comprehensive outsourcing services to clients across various industries, delivering efficient and cost-effective solutions.
- Collaborate with international clients to understand their needs and implement tailored processes that enhance operational performance.
- Manage end-to-end project lifecycles, ensuring timely delivery and adherence to quality standards.
- Utilize advanced tools and software to streamline workflows and improve productivity.
- Maintain clear communication with clients, offering regular updates and proactive problem-solving.
Inside Sales Representative
Matic Insurance
08.2022 - 11.2022
- Conducted high-volume outbound calls to prospective clients, overcoming objections and qualifying leads for licensed insurance agents
- Built rapport with clients through phone, email, and text, ensuring a positive customer experience
- Managed the sales pipeline with organized notes and timely follow-ups
- Effectively communicated Matic's value proposition to clients
- Consistently met and exceeded sales targets for call volume, transfers, conversions, and quality
- Collaborated with sales managers and trainers to prepare for insurance licensing
Business Development Associate
INFINITI of Columbus
06.2020 - 02.2022
- Managed a high volume of internet leads, converting inquiries into solid test drive appointments
- Handled 50-125 outbound and inbound calls daily, addressing customer inquiries on financing, leasing, and vehicle features
- Assisted clients with vehicle selections using advanced sales techniques to provide a top-tier buying experience
- Recorded daily activities and customer interactions in CRM (VinSolutions) for streamlined follow-ups
- Achieved and maintained high appointment-setting and customer satisfaction metrics
Call Center Representative
WGC
05.2017 - 05.2020
- Conducted 150+ outbound calls daily in a fast-paced, high-volume sales environment
- Assessed customer needs using effective probing techniques to recommend appropriate products and services
- Supported clients with billing procedures, payment setups, and transaction processing
- Resolved customer concerns with patience and empathy, de-escalating challenging situations
- Documented all interactions and transactions in CRM software (Sara Plus) to track performance and identify trends
Education
College Degree -
Skills
Inside Sales
Telemarketing
Business Development
Lead Generation
CRM Software
Customer Relationship Management
Organizational Skills
Time Management Skills
Problem Solving
Team Collaboration
Coaching
CRM Tools
Office Software
Operating Systems
Remote Team co ordination
Certification
Life and Health
Communication Skills
Excellent communication and problem-solving skills with a strong customer-centric approach.
Outsourcing Entity Since
12/01/22
Multilingual
Fluent in English, Urdu, Punjabi, and Hindi
Timeline
Outsourcing Entity
Wahab Global Communications LLC
12.2022 - Current
Inside Sales Representative
Matic Insurance
08.2022 - 11.2022
Business Development Associate
INFINITI of Columbus
06.2020 - 02.2022
Call Center Representative
WGC
05.2017 - 05.2020