Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Mai Chee Xiong

Oakdale,MN

Summary

. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Hennepin Healthcare
Minneapolis, Minnesota
04.2025 - Current
  • Coordinated patient appointments and managed scheduling for multiple healthcare providers.
  • Collaborated with medical staff to ensure accurate patient information and documentation.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Provided administrative support for patient care staff.
  • Communicated with patients to ensure quality of care and develop care plans.

Personal Care Assistant

Big Brother Inc
Saint Paul , MN
04.2018 - Current
  • Maintained a clean and safe living environment for clients.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.

Production Builder

Boston Scientific
Arden Hill, MN
06.2020 - 04.2025
  • Used hand tools and power tools to complete builds.
  • Followed build procedures and work instructions to construct varied-size structures.
  • Performed daily inspections and other tasks to maintain clean and safe work environment.
  • Participated in continuous improvement process by making suggestions to supervisors and leads.

Informational Coordinator

M Fairview Health
Woodbury, MN
02.2024 - 08.2024
  • Facilitated communication between departments to enhance workflow and collaboration.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Completed day-to-day duties accurately and efficiently.

Cashier

Walmart
Vadnais Height, MN
06.2018 - 02.2020
  • Processed customer transactions efficiently at a leading retail store.
  • Maintained accurate cash drawer and balanced registers daily.
  • Assisted customers with product inquiries and returns promptly.
  • Ensured a clean and organized checkout area for customer convenience.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Associate of Arts - Liberal Arts And Sciences

Century College
White Bear Lake, MN
08-2024

High School Diploma -

Hmong College Prep Academy
Saint Paul, MN
06-2019

Bachelor of Science - Healthcare Administration

Concordia University
Saint Paul

Skills

  • Customer service
  • Time management
  • Multitasking
  • Health insurance knowledge

Languages

English
Full Professional
Hmong
Full Professional

Accomplishments

  • Valedictorian
  • A Honors Roll

Timeline

Patient Care Coordinator

Hennepin Healthcare
04.2025 - Current

Informational Coordinator

M Fairview Health
02.2024 - 08.2024

Production Builder

Boston Scientific
06.2020 - 04.2025

Cashier

Walmart
06.2018 - 02.2020

Personal Care Assistant

Big Brother Inc
04.2018 - Current

Associate of Arts - Liberal Arts And Sciences

Century College

High School Diploma -

Hmong College Prep Academy

Bachelor of Science - Healthcare Administration

Concordia University

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