Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
Generic

Maihemuti Dilare

Summary

Customer Success Specialist with 4 years of experience in the payments and financial technology industry, specializing in client onboarding, account management, and post sale support. Additionally, brings prior experience in sales coordination from the hospitality industry and hands on IT experience in software testing, APIs, SQL, Java, and web technologies. Proficient in manual and automated testing with tools like Selenium, Postman, and Jira. Proven ability to collaborate cross-functionally, resolve escalations, and manage client relationships with care and professionalism. Technically savvy with experience in CRM tools, payment software, and support ticket systems. Fluent in English, Chinese, Uyghur, and Uzbek, passionate about delivering high quality service in diverse environments. Seeking a role with growth potential, benefits.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager/Customer Success Specialist

SWIPESUM
03.2024 - Current
  • Managed the accounts with onboarding and payment setup process for 1000+ client locations across the U.S, ensuring seamless implementation of payment solutions
  • Worked closely with leading payment providers including Amex, Fiserv, Worldpay, Authorize.net, Elavon, EPN, USAepay, PTN Brands, CardPointe, Corebrige, NMI, Copilot, and Clover to complete merchant setups and troubleshoot complex account issues
  • Acted as the primary point of contact for post sale support and relationship management, ensuring high client satisfaction and long-term retention
  • Provided expert level guidance on payment systems integration, hardware setup, and transaction management
  • Responded to escalations and support tickets via email and help desk platforms, balancing efficiency with empathy
  • Maintained accurate documentation in CRM systems (Salesforce, ClickUp) and ensured all client data and communication logs were up to date
  • Coordinated across operations, sales, and external partners to deliver fast, accurate, and fully compliant payment solutions
  • Recognized for ability to handle high client volume while maintaining service quality and professionalism

Sales Coordinator

HYATT REGENCY
09.2022 - 03.2024
  • Working on sales process from initial inquiry, qualifying, negotiating, closing, and servicing of clients, develop thorough understanding of sales team deployment, market segmentation and positioning, seasonality, and pricing as it relates to the sales & marketing strategies of hotel
  • Answer all incoming calls and email inquiries to the sales department; qualify and complete lead forms in Envision for all inquiries, and assist guests with questions, changes, and special requests for reservations
  • Provide administrative support to the group sales team by creating & assigning leads, building group room blocks, and assisting with all general sales inquiries
  • Provide support to the Hotel Marketing team including but not limited to social media content curation and scheduling, qualifying coordinating, and detailing on site photo shoots, detailing and coordinating influencer partnership stays, and creation of market segment specific creative pieces using design programs such as Canva
  • Demonstrate exceptional customer service, initiative, and problem-solving skills
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during a sale
  • Collaborated with internal teams such as marketing, finance, and operations departments to ensure successful execution of projects from start to finish
  • Generated reports on sales figures, market share analysis, ROI calculations
  • Negotiated and closed sales deals with clients to meet monthly targets.

Marketing Reference Librarian/Communicating Access

SOUTHEAST MISSOURI STATE UNIVERSITY
01.2020 - 08.2022
  • Drafted social media posts and created videos with eye for viral content strategies
  • Cultivated positive relationships with media organizations to support PR objectives
  • Collaborated with graphic design and marketing teams devise effective branding strategies
  • Developed positive relationships with contractors and customers.

Advertising and Marketing Learning Assistant

SOUTHEAST MISSOURI STATE UNIVERSITY
01.2021 - 05.2022
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students
  • Organized and maintained environment conducive to productive learning experience for students
  • Developed academic framework within which each student could best discover and apply appropriate language, reading and learning skills
  • Documented course development and archival processes as requested.

Marketing Photojournalist

PITTSBURG STATE UNIVERSITY
01.2018 - 12.2019
  • Planned and took photos for visual news stories and pitched to editors
  • Planned and set up equipment for on-site photography sessions during interviews
  • Participated in editorial meetings to propose story ideas and collaborate with producers, assignment editors and reporters to determine direction and deliver concise reporting packages
  • Assisted in the development of multimedia projects incorporating text, audio, video, graphics, and photography.

Education

BACHELOR OF SCIENCE - Marketing and Advertising-Cum Laude

Southeast Missouri State University
Cape Girardeau, MO
08.2022

Skills

  • Account Management Payment Processing Fiserv Coordination CRM (Salesforce, ClickUp)
  • Customer Success Client Onboarding Escalation Resolution Email & Ticket Support Process Improvement Cross-functional Communication Multilingual Communication Remote Collaboration Post-sale
  • Client Onboarding Escalation Resolution Email & Ticket Support Process Improvement Cross-functional Communication
    Multilingual Communication Remote Collaboration Post-sale Support KPI Tracking
  • Adobe Photoshop Microsoft Office (Word, Excel, PowerPoint)InDesign
  • Coaching Skills
  • Managing social media /Leadership
  • Customer services
  • Time management
  • Problem-Solving
  • Excellent communication skills
  • Digital Media
  • Brand Development
  • Sales Reporting
  • Cold-Calling
  • Analytical Thinking
  • Account Management
  • Communications Management
  • Digital Marketing
  • Market Analysis
  • Internet Marketing
  • Marketing
  • IT knowledge: Proficient in JAVA (Coding)
  • SQL
  • Selenium
  • Cucumber
  • API
  • Postman
  • Software Development Life Cycle
  • Software Testing
  • HTML
  • Agile Scrum
  • Jira

Certification

  • Recognition in Academic and Co-Curricular Success/Seminar Leadership program.
  • Samuel J. Pease & William R. Herr Foreign Student Scholarship May 2018.
  • President List

LANGUAGES

Uyghur
Chinese (Mandarin)
English
Uzbek
Elementary level: Russian, Korean, Kazakh, Spanish

Hobbies and Interests

Employee of the month/Employee of the quarter-Hyatt Regency, Seminar Leadership Program - Learned become more confident as a leader and find new ways of influencing the team's lead. Had meeting every Friday to join different activity to improve leadership skills., Finance and Economic Club -Attend The 8th Annual Student Managed Investment Fund Consortium Conference in Chicago., Campus Tour Guide / Student Ambassador -Conducted campus tours with prospective students and their families to educate them about campus and to market for the University. Assisted with campus events such as international students' event, international graduation, and leadership program. Aided in the office by performing duties as assigned including schedule appointments, gave speech, and answer phone call., International Student Association -Organized events in each semester, set up agenda and plan events for students. Successfully well communicated with 25 people in the organization and done several successful events at school., Toastmasters International, Vice President /Social media manager -Assisting the president with oversight of the student organization event planning. Gave speech about business topics like advertising, marketing and sales. Taking pictures and working on social media page of the organization

Timeline

Account Manager/Customer Success Specialist

SWIPESUM
03.2024 - Current

Sales Coordinator

HYATT REGENCY
09.2022 - 03.2024

Advertising and Marketing Learning Assistant

SOUTHEAST MISSOURI STATE UNIVERSITY
01.2021 - 05.2022

Marketing Reference Librarian/Communicating Access

SOUTHEAST MISSOURI STATE UNIVERSITY
01.2020 - 08.2022

Marketing Photojournalist

PITTSBURG STATE UNIVERSITY
01.2018 - 12.2019

BACHELOR OF SCIENCE - Marketing and Advertising-Cum Laude

Southeast Missouri State University

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Maihemuti Dilare