Mai'Kayla Lee
Columbus,OH
Summary
STNA with a strong background in customer service and time management. Demonstrated success in providing high-quality patient care, including assistance with daily living activities and monitoring vital signs. Recognized for effective teamwork and communication skills in fast-paced environments, and committed to ensuring patient comfort and safety at all times.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Trainer
Arbys Resturant
columbus, Ohio
09.2023 - Current
- Created training materials to boost employee understanding of menu items.
- Facilitated role-playing exercises that enhanced customer service skills among staff.
- Delivered exceptional customer service, resulting in increased client satisfaction.
- Cultivated a positive learning environment to promote employee engagement and professional growth.
- Recommended strategies for optimizing team workflow efficiency.
Education
High School Diploma -
Groveport Madison Highschool
Columbus, OH05-2025
Some College (No Degree) - Nursing Education
Columbus State Community College
Columbus, OHSkills
- Customer service
- Communication skills
- CPR and first aid certification
- HIPAA compliance
- Basic life support
- Confidentiality maintenance
- OSHA standards
- STNA certification
Certification
- certified STNA.
- CPR, First Aid, AED Certified.
- BLS Provider.
Languages
English
Professional
Accomplishments
Graduated from Fairfield Career Center for the two year Pre-Nursing program, junior and senior year.
References
References available upon request.
Timeline
Team Trainer
Arbys Resturant
09.2023 - Current
High School Diploma -
Groveport Madison Highschool
Some College (No Degree) - Nursing Education
Columbus State Community College