Maikelyn Venegas
Irving
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
The Home Depot Store
01.2024 - 10.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Shift Lead
Panda Express
11.2023 - 05.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Responded to and resolved customer questions and concerns!
Education
High School Diploma -
Desert Pines High School
05-2023
Skills
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Adaptive
- Communicative
- Organized
- Outgoing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Home Depot Store
01.2024 - 10.2024
Shift Lead
Panda Express
11.2023 - 05.2024
High School Diploma -
Desert Pines High School
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