Maiken Eriksson Domingue
Carlsbad,USA
Summary
Dynamic General Manager with a strong focus on delivering exceptional customer experiences that drive revenue growth. Expertise in coordinating resources to meet business demands, alongside a proven sales acumen and strategic planning capabilities. Demonstrated success in leading teams and optimizing processes, enhancing operational efficiency while significantly reducing costs. Committed to fostering staff development and implementing innovative solutions for improved business performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Car Salesperson
Porsche San Diego
San Diego , CA
09.2022 - 02.2023
- Maintained up-to-date database of sales contacts and customer information.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Maintained customer satisfaction by providing prompt, reliable service.
General Manager
CJ Charles Jewelers
La Jolla
02.2006 - 07.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Oversaw product development initiatives from concept through completion stages
- Analyzed existing processes for effectiveness, and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
- Recruited, interviewed, and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction
- Built and maintained loyal, long-term customer relationships through effective account management
- Delegated work to staff, setting priorities and goals
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales
- Developed marketing strategies designed to increase brand awareness within target markets.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Established and maintained effective communication with staff members to ensure efficient operations.
Education
Graduate Gemologist -
Gemological Institute of America
CarlsbadCommunications -
Washington State University
Pullman, WASkills
- Effective Time Management
- Time Management
- Communication Skills
- Teamwork
- Ability to Multitask
- Fast Learner
- Project Management
- Detail Oriented
- Leadership
- Adaptability
- CRM
- Customer Retention
- Business Development
- Staff Supervision
- Business Administration
- Supply Chain Management
Certification
Graduate Gemologist
References
References available upon request
Activities
- Enjoy traveling
- Golfing
- Playing tennis
Timeline
Car Salesperson
Porsche San Diego
09.2022 - 02.2023
General Manager
CJ Charles Jewelers
02.2006 - 07.2022
Graduate Gemologist -
Gemological Institute of America
Communications -
Washington State University
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