Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mainor perez

West Palm Beach,FL

Summary

Experienced in customer service, sales , and hospitality.

Also been part of management and operations of different corporate companies and policies.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
09.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Sales Associate

Orange Theory
07.2024 - 08.2024
  • Kept fitness areas, machines, and spaces clean and orderly for customers.
  • help with check ins
  • provided best fitness plan for guest needs
  • daily calls
  • engaged in a enthusiastic manner
  • market the gym near the store's radius

Welcome Ambassador

The Mayfair House Hotel & Garden
08.2023 - 06.2024
  • Worked closely with housekeeping staff to ensure room readiness before guest checkins.
  • Assisted in the coordination of special events to create memorable experiences for attendees.
  • Provided knowledgeable concierge services that guided guests towards their desired activities or needs.
  • Assisted in the organization of VIP arrivals by prioritizing their requirements.
  • Contributed to an increase in overall satisfaction scores through consistent delivery of top-tier customer service.
  • Maintained up-to-date knowledge on hotel policies and procedures which helped minimize misunderstandings during interactions.
  • Managed high-volume periods efficiently while maintaining a calm demeanor under pressure.
  • Developed strong relationships with returning guests, fostering loyalty amongst clientele base.
  • Enhanced guest experience by providing warm and personalized welcome upon arrival.
  • Collaborated with team members to maintain a welcoming atmosphere throughout the property.

Sales Associate

LA Fitness
06.2022 - 07.2023
  • have the gym looking and running in a clean and organize manner
  • make 60 calls daily
  • landed countless marketing deals in Brickell including Sexy Fish and Komodo
  • Provide different options of memberships to guest and help them choose the best that fit their needs.
  • help with check ins
  • attend fitness seminars
  • engage with guest and socialize
  • greet more than 500 persons daily

Customer Sales Associate

Mint Eco Car Wash
09.2019 - 05.2022
  • Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
  • Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
  • Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
  • Implemented targeted marketing strategies that increased customer retention and attracted new clients.
  • Cleaned and polished vehicle interiors and exteriors to high standards.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.

Cafe Assistant

Starbucks
01.2019 - 07.2019
  • Welcome every guest with a smile and say " Hi, welcome to starbucks "!
  • prepared food items
  • Made different kind of hot and cold drinks
  • cashier duties
  • drive through duties
  • clean and organize opening and closing shifts


Team Member

T-Mobile
10.2017 - 06.2018
  • Resolved customer complaints swiftly and professionally. Also ensuring a positive experience.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

Associate

Ralph Lauren
04.2017 - 09.2017
  • Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
  • constantly engaging and providing world class customer service
  • helping every guests in a professional manner
  • cashier duties
  • fitting room concierge

Assistant Manager

Life Storage
10.2016 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, and increasing accuracy
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Carpenter Helper

Universal Forming Inc.
08.2014 - 09.2016
  • Improved worksite efficiency by assisting carpenters with tasks such as measuring, cutting, and assembling materials.
  • Contributed to team success by collaborating effectively with fellow carpenter helpers and skilled carpenters on various tasks.
  • Work with the foreman to do safety protocols within the construction site
  • direct traffic on concrete days
  • constantly lifting heavy objects

Apprentice

Chipotle Mexican Grill
03.2010 - 07.2014
  • Manage morning shifts by organizing team members to their station and giving them tasks
  • follow food safety and protocols
  • maintain a clean and organize restaurant
  • develop team members by training them, coaching them , and leading them from team members to managers.
  • be focus on hitting the store goal sales and manage labor cost
  • made sure the audits of the store was up to standard and had always a passing score
  • made sure the audits of the store was up to standard and had always a passing score
  • managed closing shifts, completed the store paperwork , and did a final walk through to have everything precise
  • scheduling

Education

High School Diploma -

Foresthill High School
West Palm Beach, FL
05-2014

Skills

  • Customer service
  • Time management
  • Team leadership
  • Staff training and development
  • Staff management

Certification

Real Estate License

Languages

Spanish
Professional Working

Timeline

Delivery Driver

Amazon
09.2024 - Current

Sales Associate

Orange Theory
07.2024 - 08.2024

Welcome Ambassador

The Mayfair House Hotel & Garden
08.2023 - 06.2024

Sales Associate

LA Fitness
06.2022 - 07.2023

Customer Sales Associate

Mint Eco Car Wash
09.2019 - 05.2022

Cafe Assistant

Starbucks
01.2019 - 07.2019

Team Member

T-Mobile
10.2017 - 06.2018

Associate

Ralph Lauren
04.2017 - 09.2017

Assistant Manager

Life Storage
10.2016 - 03.2017

Carpenter Helper

Universal Forming Inc.
08.2014 - 09.2016

Apprentice

Chipotle Mexican Grill
03.2010 - 07.2014

High School Diploma -

Foresthill High School

Similar Profiles

CREATE PROFILE
Mainor perez