Maira Cruz Ladue
West Palm Beach,FL
Summary
Dedicated professional individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Developing a relationship with co-workers, clientele, and other professionals to help move task along smoothly
Overview
7
7
years of professional experience
Work History
Clerical Assistant
Jan P. Weiss Immigration Attorney
07.2023 - 04.2024
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Checked 64 Pages Weekly of Clients Court Hearings by the A Numbers
- Collection Calls on Clients falling behind in payments. Negotiated with the clients on payments
- Called Clients weekly for Miami Court Hearings and Webex. Confirmed appointments & details
- Worked with Immigration Pro & Downloaded DHS Documents
- Scan, Copy large documents for the Paralegals
- Set Up FOIA Appointments
- Filed Documents in their Cases
Front Desk Receptionist
Romano Law Group
04.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Processed Incoming e-mails & Service e-mails
- Incoming & Outgoing Mail for the firm
- Order Office Supplies
- Scanning, faxing & Check Handling
Communications Specialist
Devonshire At PGA National
09.2022 - 03.2023
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Customer Service/Faxing, Scanning for Residents/ Absence Reports
- Worked together with Security with Smoke Alarms/Pull Cords/911 Emergencies
- Hospitality/Rooms & Suites for Residents Family/Work with House Keeping
- Cover Chatsworth (Nursing Skilled Facility)
Mail Scanner/Administrative Clerk
Steinger, Greene & Feiner
09.2019 - 09.2022
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Ordered office Supplies/Cleaned Kitchen
- Other Work Task as Assigned
- Scanned, Faxed/Shipping of all Packages
- Downloaded Medical CD's to case files
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
- Participated in regular team meetings to discuss ongoing projects and share insights about challenges faced in the scanning process.
- Labeled digital files and document details using predetermined naming conventions.
BDC Representative
Greenacres Nissan
08.2017 - 08.2019
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Utilize intelligence, people skills and drive to accomplish goals and tasks
- Covered reception desk when needed
- Utilized E-leads System
Education
High School Diploma -
Miami Senior High School
Miami, FL06.1978
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Detail & Organizational Skills
- Telephone Etiquette
- Collections/Negotiation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Clerical Assistant
Jan P. Weiss Immigration Attorney
07.2023 - 04.2024
Front Desk Receptionist
Romano Law Group
04.2023 - 07.2023
Communications Specialist
Devonshire At PGA National
09.2022 - 03.2023
Mail Scanner/Administrative Clerk
Steinger, Greene & Feiner
09.2019 - 09.2022
BDC Representative
Greenacres Nissan
08.2017 - 08.2019
High School Diploma -
Miami Senior High School
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