Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Maira Lemus Serrato

Riverside,CA

Summary

Skilled in working under pressure and adapting to new situations and challenges to best enhance the companies needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Lead Supervisor

Lyons Security Service, Inc
Anaheim Hills, CA
02.2019 - Current
  • Supervised multiple employees, managing schedules, breaks, and documentation to ensure efficient operations and compliance with policies. Act as the main point of contact for clients, contractors, and stakeholders, resolving issues and coordinating responses to various situations. Handled internal communications, including emails and reports, and oversee training and development for team members.
  • Performed security and safety duties at various locations including community hospitals, parks, and city contracts, covering asset protection, access control, traffic management, events, and special assignments.
  • Collaborated with The Salvation Army Emergency Shelter to reduce homelessness and provide support to individuals with mental health concerns, criminal backgrounds, and those in need of shelter.
  • Consistently maintained and recorded daily activity reports, ensuring accurate tracking of maintenance, incidents, safety, property damage, and suspicious persons.

Security Officer

Soboba Casino
San Jacinto, CA
03.2024 - 05.2024
  • Managed a range of special functions related to the assessment of casino requirements. Responsible for escorting monetary projects including Cage Fills, Credits processing,Kiosk Fills/Runs organization as well as overseeing Machine Maintenance.
  • Provided medical assistance and escorted guests, employees, and assets on Casino Property.
  • Completed all levels of reports on time for various incidents including medical emergencies, trespassers, counterfeit bills, fires, bombs, blackouts, and paraphernalia.
  • Handled multiple scenarios and effectively communicated with guests in a positive manner while working independently.

ABA Behavioral Technician

Alora Behavioral Health
Riverside, CA
01.2024 - 02.2024
  • Worked 1:1 with clients following individualized and evidence-based interventions.
  • Collected data throughout the session and completed after session notes to track the client's progress.
  • Observed, adapted and collaborated with the family members and supervisors to correct behavioral areas in guidance with the goals and problematic areas of the child.

Private Investigator

Allied Universal Compliance and Investigations
Riverside, CA
12.2023 - 12.2023
  • Independently investigated insurance claims for a variety of coverage to include workers' compensation, general liability, property and casualty and disability.
  • Collected information through use of own discretion, and guidance from clients and case managers, by means of personal observation with video and photographic validation.
  • Met daily benchmark goals and submitted reports to clients in a timely manner.

SCE Security Officer

Inter-Con Security Systems, Inc
Pasadena, CA
08.2018 - 02.2022
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible
    security presence at Edison facilities.
  • Guarded restricted areas, cable substations, vaults, generators and responded to emergency situations
    with high weather alerts.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Provided friendly and professional assistance to employees, visitors and customers.

Caseworker

Boys Republic
Chino Hills, CA
04.2021 - 08.2021
  • Maintain and update weekly and daily reports with the addition of creating treatment plans, behavioral
    reports, and quarterly reports to probation officers, court systems, parents, and related organizations
    to keep an accurate record in accordance to regulations.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to
    achieve treatment goals.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each
    case.
  • Assuring the safety and security of the students within the unit at all times and develop an ongoing
    evaluation and determination of their individual needs.
  • Maintained updated progress notes and case record and documented children's progress in
    recreational activities, treatment plans and education.
  • Observe and facilitate in daily group and individual counseling sessions. Establish boundaries and
    limitations in redirecting negative behavior and behavioral patterns.

Security Officer

SecureNet Protection Services
Santa Ana, CA
10.2018 - 02.2019
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

Pool Monitor

California Safety Agency
Anaheim, CA
05.2018 - 08.2018
  • Verified and identified residents cards and key fobs to prevent unauthorized entry into the facility.
  • Enforced pool rules and regulations and collaborated with staff in order to reach proper safety adherences and protocols.
  • Effective communications with the use and knowledge of police codes and equipment with watch commanders and control.

Lead

Whelan Security
Glendale, CA
05.2017 - 04.2018
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Worked in business, commercial, hospital services, human resources, access and traffic control, and general security protection services.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
  • Fostered positive employee relationships through communication, training and development coaching.

Security Officer

Securitas
, CA
05.2014 - 05.2017
  • Received award in May 2017 for Officer of the Quarter in recognition of assuming the responsibility of a temporary post commander.
  • Truck gate experience that includes inbound, outbound, front office, and rover position.
  • Completed incident reports to record security or loss prevention incidents.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Splitter

DMSI Staffing
Perris, CA
11.2013 - 01.2014
  • Unloaded and distributed merchandise as received and identified, separated, sorted, and labeled products for shipping
  • Completed daily time sheets on weekly basis and worked together with team in order to meet daily quota.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Operated a manual and electric pallet jack to transport heavy loads.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Wireless Consultant

RadioShack
Yucaipa, CA
08.2012 - 02.2013
  • Began as a sales associate and earned a promotion of wireless consultant due to effective sales and
    exceptional customer service. Number 3 in the region for top sales in the company.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target
    budgets.
  • Maintained customer service, assisted customers, organized sales racks, stocked inventory, completed
    daily quota, maintained clean workplace, handled cash transactions, reported damaged equipment,
    theft and supervised team members.
  • Provided every customer with comprehensive assistance upon entering store through merchandise
    selection and completion of purchases.
  • Improved overall customer purchasing experiences to promote steady revenue.

Education

Bachelor of Science - Criminal Justice Administration

Westwood College
Upland, CA
12.2015

Associate of Science - Criminal Justice

Westwood College
Upland, CA
05.2014

Skills

  • Leadership & Team Management
  • Scheduling & Resource Allocation
  • Project Management
  • Behavioral Assessment
  • Risk Assessment
  • Data Collection & Analysis
  • Access Control Systems
  • Report Writing
  • Training & Development
  • First Aid & CPR
  • Surveillance Techniques
  • Interpersonal & Conflict Resolution Skills
  • Legal Documentation

Certification

Guard Registration

March 2025 to March 2026

Bureau of Security and Investigative Services

West Sacramento, CA

Exposed Firearm Permit Registration

May 2024 to May 2026

Bureau of Security and Investigative Services

West Sacramento, CA

Permit No #: FQ2666424.

Calibers #: 40, 9MM

CPR, A&D, & First Aid

March 2023 to March 2025
Advanced Medical Certification

Las Vegas, NV

Chemical Agents C/N, O/C, & P.S.

May 2022 (Does not expire)

DVL INC.

Fontana, CA

Cert #: 542022-3471

Firearm Safety Certificate

May 2022 to May 2027

California Department of Justice

Riverside, CA

ID #:F2718356

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Security Officer

Soboba Casino
03.2024 - 05.2024

ABA Behavioral Technician

Alora Behavioral Health
01.2024 - 02.2024

Private Investigator

Allied Universal Compliance and Investigations
12.2023 - 12.2023

Caseworker

Boys Republic
04.2021 - 08.2021

Shift Lead Supervisor

Lyons Security Service, Inc
02.2019 - Current

Security Officer

SecureNet Protection Services
10.2018 - 02.2019

SCE Security Officer

Inter-Con Security Systems, Inc
08.2018 - 02.2022

Pool Monitor

California Safety Agency
05.2018 - 08.2018

Lead

Whelan Security
05.2017 - 04.2018

Security Officer

Securitas
05.2014 - 05.2017

Splitter

DMSI Staffing
11.2013 - 01.2014

Wireless Consultant

RadioShack
08.2012 - 02.2013

Bachelor of Science - Criminal Justice Administration

Westwood College

Associate of Science - Criminal Justice

Westwood College

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Maira Lemus Serrato