Anthony Barr
Covington,WA
Summary
Proven leader in customer service management, adept at resolving complaints and boosting satisfaction. At Menchies Yogurt, I spearheaded employee training, enhancing team collaboration and leadership. My expertise in cash handling and problem-solving ensured operational excellence, significantly reducing financial discrepancies.
Overview
7
7
years of professional experience
Work History
Shift Lead Supervisor
Menchies Yogurt
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
Host
Applebee's Grill + Bar
01.2018 - 10.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree -
Kentwood Highschool
Covington, PASkills
- Customer service focus
- Workplace safety
- Employee training
- Staff motivation
- Staff training and development
- Positive attitude
- Team motivation
- Problem-solving
- Strong verbal and written communication
- Team leadership
- Creative problem solving
- Cash handling
- Team collaboration and leadership
- Customer service management
Timeline
Shift Lead Supervisor
Menchies Yogurt
10.2023 - Current
Host
Applebee's Grill + Bar
01.2018 - 10.2019
No Degree -
Kentwood Highschool