Mairead Connor
Astoria,NY
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
Pearsalls Station
Lynbrook, NY
11.2024 - 05.2026
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Lazy Lobster
East Rockaway, NY
05.2016 - 08.2025
- Delivered exceptional customer service to enhance dining experience and foster customer loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service protocols, and safety standards.
- Managed multiple tables simultaneously while maintaining high quality of service.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business.
Assissant Box Office Manager
Tilles Center
Brookville, NY
08.2022 - 06.2024
- Developed training materials for staff to enhance knowledge of ticketing systems and procedures.
- Analyzed sales data to identify trends, informing promotional strategies and pricing adjustments.
- Managed inventory of tickets, ensuring availability for high-demand events and minimizing discrepancies.
- Led initiatives to optimize customer engagement through feedback collection and service enhancements.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
Education
Bachelor of Arts - Musical Theater
Long Island University
Greenvale, NY05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- High volume dining
Timeline
Server
Pearsalls Station
11.2024 - 05.2026
Assissant Box Office Manager
Tilles Center
08.2022 - 06.2024
Server
Lazy Lobster
05.2016 - 08.2025
Bachelor of Arts - Musical Theater
Long Island University