Mairead Waters
Lexington,KY
Summary
Dedicated student currently studying business with excellent experience in customer service, marketing, and sales. Looking to advance my skill set, with an interest in film.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Prime IV Hydration & Wellness
06.2023 - Current
- Provided exceptional customer service, managing appointments, scheduling, and welcoming clients to the facility.
- Collaborated with the marketing team to develop and implement social media strategies, boosting the company's online presence.
- Assisted in the execution of digital marketing campaigns, increasing brand visibility, and driving customer engagement.
- Managed Customer Relationship Management (CRM) communications with clients, ensuring personalized and effective interactions.
- Contributed to maintaining a 23% membership conversion rate month-to-month through effective CRM strategies and marketing efforts.
- Instrumental in helping with the grand opening preparations and day-of support.
- Coordinated telemedicine visits for clients, streamlining their access to healthcare services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Consistently maintained a clean and organized reception area, contributing to a positive and professional atmosphere for clients and staff.
- Demonstrated strong multitasking and time management skills, balancing various responsibilities to ensure smooth daily operations.
Crew Member
Raising Cane's
02.2022 - 07.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Showcased outstanding organizational skills while quickly and precisely preparing orders.
- Experienced in resolving customer complaints effectively and professionally.
- Maintained a clean and organized workspace.
- Gained ability to work in a fast-paced environment.
Education
Bachelor of Arts - Business
University of Kentucky
Lexington, KY05.2026
Skills
- Filing
- Time Management
- Project Management
- Social Media
- Microsoft Excel
- Marketing
- Cleaning Experience
- Customer Service
- Communication Skills
- Point of Sale (POS)
- Food Service
- Cash Handling
Timeline
Front Desk Receptionist
Prime IV Hydration & Wellness
06.2023 - Current
Crew Member
Raising Cane's
02.2022 - 07.2022
Bachelor of Arts - Business
University of Kentucky