Maiya Brown
Aylett,Virginia
Summary
Experienced account management, fostering long-term client relationships, and enhancing customer satisfaction. Utilizes strategic planning and team leadership to drive business objectives and deliver tailored solutions. Track record of effective communication and analytical thinking to achieve client success and business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Account Manager
Medify Health
01.2021 - Current
- Facilitated nationwide sales support by providing collateral and scheduling client meetings.
- Managed client data entry and reported engagement metrics to executive leadership weekly.
- Onboarded and trained new clients, leading staff to ensure effective integration.
- Developed engaging client materials including posters, brochures, and emails for maximum impact.
- Presented company operations during client onboarding, ensuring clear communication and understanding.
- Participated in strategic sales discussions for potential clients and outreach initiatives.
Assistant Underwriter/Direct Sales
Markel Horse Insurance
01.2020 - 01.2021
- Managed $2 million in Equine Mortality business to ensure profitability.
- Communicated accurate Equine Mortality quotes to new policyholders effectively.
- Processed endorsement requests and addressed inquiries to enhance customer satisfaction.
- Provided necessary insurance applications and forms to new and existing policyholders.
- Distributed policy documents to increase customer awareness of coverage guidelines.
Undergraduate Assistant - Ruminant Nutrition Lab
Virginia Tech
08.2019 - 12.2019
- Produced comprehensive reports by investigating diverse data types for future research utilization.
- Collected and analyzed statistical data to inform practices in ruminant nutrition improvements.
- Segregated and studied nutritional data to enhance methodologies in ruminant dietary practices.
- Assisted in developing research methodologies, ensuring alignment with industry standards and best practices.
Veterinary Assistant
Mechanicsville and Rutland Animal Hospitals
11.2015 - 01.2019
- Provided animal care by administering medications and subcutaneous fluids, drawing and analyzing blood work, and maintaining patient records
- Assisted veterinary technicians and veterinarians in exam rooms, surgical procedures, as well as radiology, ultrasound, and laser therapy to ensure thorough care to all patients
- Maintained and stocked pharmaceutical inventory and hospital supplies and ensured hospital sanitation
- Trained new employees on various hospital duties and animal care
Education
Bachelor of Science - Animal And Poultry Sciences
Virginia Tech
12-2019
Skills
- Upselling strategies
- Account growth
- Teamwork and collaboration
- Customer service
Certification
- Licensed Property and Casualty Insurance Agent - 2020-2022
Timeline
Lead Account Manager
Medify Health
01.2021 - Current
Assistant Underwriter/Direct Sales
Markel Horse Insurance
01.2020 - 01.2021
Undergraduate Assistant - Ruminant Nutrition Lab
Virginia Tech
08.2019 - 12.2019
Veterinary Assistant
Mechanicsville and Rutland Animal Hospitals
11.2015 - 01.2019
Bachelor of Science - Animal And Poultry Sciences
Virginia Tech