Major Threlkeld
Davie,FL
Summary
Proven leader with extensive experience at Campus Recreation working at college gyms, adept in Operations Management and Conflict Resolution. Excelled in roles from Fitness Floor Staff to Supervisor, enhancing team efficiency and customer satisfaction. Demonstrated exceptional work ethic, leading to post-graduation employment, a rarity. Achieved significant improvements in workplace safety and operational workflows.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Lead
Campus Recreation
05.2024 - 08.2024
- Allowed continued employment post graduation at FSU campus recreation due to high quality work ethic and reliability, most individuals are not able to continue employment post graduation
- retained a level of leadership post supervisor position as graduates who remain employed are not able to remain as supervisors
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed gym opening and closing procedures and balanced tills.
- direct liaison between floor staff and on shift supervisor
Supervisor
Campus Recreation
01.2024 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Fitness Floor Staff Member
Campus Recreation
05.2023 - 12.2023
- Conducted inspections of equipment with safety protocol and equipment longevity in mind.
- Greeted customers and offered them assistance.
- Managed check-in and check-out process of items.
- Sold memberships and personal training sessions to new customers.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Administered CPR, first aid and medical services to injured customers and participants.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
Education
Bachelor of Arts - Criminology
Florida State University
Tallahassee, FL05.2024
Skills
- Operations Monitoring
- Performance Improvement
- Operations Management
- Computer knowledge
- Conflict Resolution
- Staff Motivation
- Rules Enforcement
- Guest service
- Workplace Safety
Certification
CPR Certified
Timeline
Shift Lead
Campus Recreation
05.2024 - 08.2024
Supervisor
Campus Recreation
01.2024 - 05.2024
Fitness Floor Staff Member
Campus Recreation
05.2023 - 12.2023
Bachelor of Arts - Criminology
Florida State University
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