Makala Gallegos
Billings,MT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Brand Ambassador
American Eagle Outfitters, Inc
Billings, MT
11.2022 - Current
- Operated point-of-sale system to complete sales transaction.
- Cleaned and organized spaces to maintain neat promotional areas.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guests needs and desires.
- Carried, unpacked and prepared shipment (up to 50 lbs) to be displayed to customers.
Dietary Aide
Fallon Medical Complex
Baker, MT
09.2021 - 08.2022
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Followed dietary procedures in accordance with established policies.
- Reported and documented resident changes in consumption or behaviors.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Engaged with residents to provide positive experiences.
Customer Service/Team Lead
The Box
Baker, MT
06.2019 - 08.2021
- Complied with company policies, objectives and communication goals.
- Mentored new employees on procedures and policies to maximize team performance.
- Assigned work and monitored performance of project personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Skyview High School
Billings, MT05-2023
Skills
- Customer Service
- Communication Skills
- OSHA Compliance
- Cleaning and Sanitizing
- Relationship Building
- Problem-Solving
- Computer Skills
- Time Management
- Team Collaboration
- Task Prioritization
- Verbal and Written Communication
- Dependable and Cooperative
- Shift Paperwork Completion
- Safety Processes and Procedures
Certification
- Microsoft Word Specialist-2020
Timeline
Brand Ambassador
American Eagle Outfitters, Inc
11.2022 - Current
Dietary Aide
Fallon Medical Complex
09.2021 - 08.2022
Customer Service/Team Lead
The Box
06.2019 - 08.2021
High School Diploma -
Skyview High School