Summary
Overview
Work History
Education
Skills
Timeline
Generic
Makala Spencer

Makala Spencer

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

3
3
years of professional experience

Work History

Sales Associate

Ashland Theatre
Ashland, OH
04.2023 - 08.2025
  • Built relationships with customers to encourage repeat business.
  • Maintained a calm demeanor and professionally managed issues during busy live events.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

Claire's Stores Inc
Ashland, OH
10.2022 - 02.2024
  • Learned inventory management procedures to support stock replenishment and product availability.
  • Contributed to maintaining cleanliness and organization of the sales floor environment for optimal customer experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations, such as, piercing ears.

Sales Associate

Whit's Frozen Custard
Ashland, OH
04.2022 - 12.2022
  • Assisted customers in product selection to enhance dining experience.
  • Maintained and organized merchandise displays to attract customer interest and drive sales.
  • Processed transactions accurately using cash registers, ensuring efficient checkout service.

Education

High School Diploma -

Ashland High School
Ashland, OH
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Money handling
  • Flexible schedule
  • Verbal/written communication

Timeline

Sales Associate

Ashland Theatre
04.2023 - 08.2025

Sales Associate

Claire's Stores Inc
10.2022 - 02.2024

Sales Associate

Whit's Frozen Custard
04.2022 - 12.2022

High School Diploma -

Ashland High School