Summary
Overview
Work History
Education
Skills
Timeline
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Makalea Sandbrink

Columbus,OH

Summary

Proven professional with a track record of enhancing customer satisfaction at Swan Cleaners through exceptional customer service and attention to detail. Skilled in time management and problem-solving, adept at fostering team collaboration and improving processes. Demonstrated success in handling complex situations, significantly reducing problem behaviors by employing supportive techniques.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Swan Cleaners
10.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled customers order to be picked up, in addition to submitting payments.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Direct Support Professional

Consumer Support Services
06.2024 - 10.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Treatment Foster Parent

The Village Network
01.2020 - 02.2024
  • Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to stay current on best practices in foster care provision.
  • Cared for medically fragile children in need of extensive support.
  • Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.

Education

High School Diploma -

Newark Digital Academy
Newark, OH
06-2012

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Cash handling
  • Team collaboration
  • Data entry

Timeline

Front Desk Receptionist

Swan Cleaners
10.2024 - Current

Direct Support Professional

Consumer Support Services
06.2024 - 10.2024

Treatment Foster Parent

The Village Network
01.2020 - 02.2024

High School Diploma -

Newark Digital Academy

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Makalea Sandbrink