MaKayla Alexander
Soquel,CA
Summary
Dynamic professional with a proven track record in customer service and direct patient care, honed across roles at Starbucks and The Pines at Placerville Healthcare Center. Excels in relationship building and multitasking, significantly enhancing customer satisfaction and patient engagement. Skilled in conflict resolution and basic life support, demonstrating a strong ability to meet diverse needs in high-pressure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Red Robin
Morgan Hill, CA
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Sales Associate
Kate Spade
Gilroy, CA
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
ISF Worker
Social Vocational Services
Hollister, CA
08.2023 - 11.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Assisted clients in day to activities
- Efficiently and safely transported clients on time to necessary appointments
Nursing Assistant
The Pines at Placerville Healthcare Center
Placerville, CA
03.2023 - 08.2023
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
Restaurant Hostess
Red Hawk Casino
Shingle Springs, CA
10.2022 - 05.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
Barista
Starbucks
Placerville, CA
11.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
El Dorado High School
Placerville, CA05.2022
Skills
- Customer Service
- Strong multitasking
- Active Learning
- Conflict Resolution
- Relationship Building
- Judgment and Decision Making
- Sales and Marketing
- Basic Life Support
- Direct Patient Care
Certification
- BLS - Basic Life Support
- CPR- Cardiopulmonary Resuscitation
Languages
American Sign Language
Limited Working
Timeline
Restaurant Hostess
Red Robin
05.2024 - Current
Sales Associate
Kate Spade
03.2024 - Current
ISF Worker
Social Vocational Services
08.2023 - 11.2023
Nursing Assistant
The Pines at Placerville Healthcare Center
03.2023 - 08.2023
Restaurant Hostess
Red Hawk Casino
10.2022 - 05.2023
Barista
Starbucks
11.2021 - 10.2022
High School Diploma -
El Dorado High School