MaKayla Alley
Houston
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Taste Kitchen & Bar. Proven ability to enhance guest experiences through suggestive selling and effective teamwork, while maintaining high standards of cleanliness and organization in high-volume settings. Committed to driving repeat business and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Server
Taste Kitchen & Bar
Houston, TX
07.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted with menu knowledge, recommending dishes and drink pairings to enhance dining experience.
- Managed dining area cleanliness, maintaining high standards of hygiene and organization.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
Bartender
Dave & Buster's
Houston, TX
06.2023 - 08.2024
- Prepared and served a wide range of beverages, ensuring customer satisfaction and adherence to quality standards.
- Demonstrated excellent knowledge of drink recipes and menu offerings to enhance guest experience.
- Managed bar inventory effectively, minimizing waste while maintaining product availability for peak hours.
- Assisted in training new staff on cocktail preparation and customer service protocols for improved efficiency.
Bartender
Fat Crab
Houston, TX
01.2021 - 08.2024
- Maintained cleanliness and organization of bar stations to comply with health and safety regulations.
- Engaged with customers to build rapport, resulting in repeat business and positive word-of-mouth referrals.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Kobe Ninja House
Bangor, ME
03.2018 - 05.2021
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed orders efficiently using point-of-sale system, ensuring accuracy in transactions.
- Monitored dining room for guest satisfaction, proactively addressing any issues that arose.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
Bachelor in Public Health & Administration -
Husson University
BangorSkills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Safe food handling
- High volume dining
- Team collaboration
- Suggestive selling
- Upselling techniques
Timeline
Server
Taste Kitchen & Bar
07.2024 - Current
Bartender
Dave & Buster's
06.2023 - 08.2024
Bartender
Fat Crab
01.2021 - 08.2024
Server
Kobe Ninja House
03.2018 - 05.2021
Bachelor in Public Health & Administration -
Husson University