Ma'Kayla Bivins
Albany,NY
Summary
Dynamic customer service professional with extensive experience at The Home Depot Inc. Proven ability to resolve inquiries and enhance satisfaction through effective communication and problem-solving skills. Adept at multitasking and adapting to fast-paced environments, ensuring efficient operations and exceptional service delivery. Strong teamwork and critical thinking abilities drive success in diverse roles.
Overview
6
6
years of professional experience
Work History
Sales Associate
7-eleven
Albany, NY
01.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions quickly and accurately using point-of-sale system.
- Maintained store cleanliness and organization to ensure optimal customer satisfaction.
- Stocked shelves efficiently, ensuring product availability and proper inventory levels.
- Assisted customers with inquiries and provided product information promptly.
- Resolved customer complaints professionally, enhancing overall satisfaction.
Cashier
Aldi Foods
Albany, NY
07.2024 - 12.2024
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided exceptional service.
- Adapted quickly to new procedures and technologies within fast-paced environment.
- Conducted inventory checks to support stock management and replenishment efforts.
Bakery Worker
Whole Foods Market Inc
Albany, NY
12.2023 - 06.2024
- Operated bakery equipment to prepare various products efficiently.
- Adapted quickly to changing production needs and customer demands effectively.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Title Specialist
Insurance Auto Auctions (IAA)
Albany, NY
03.2023 - 11.2023
- Reviewed title documents for accuracy and compliance with relevant regulations.
- Assisted in processing title transfers and registrations for timely completion.
- Monitored and maintained electronic filing systems for efficient retrieval of records.
- Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
Customer Service Representative
The Home Depot Inc
Albany, NY
06.2020 - 09.2022
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Managed product returns and exchanges efficiently, adhering to company policies and procedures.
- Identified recurring issues in customer feedback, suggesting process improvements to management.
Education
High School Diploma -
Chesapeake High School
Essex06-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
Timeline
Sales Associate
7-eleven
01.2025 - Current
Cashier
Aldi Foods
07.2024 - 12.2024
Bakery Worker
Whole Foods Market Inc
12.2023 - 06.2024
Title Specialist
Insurance Auto Auctions (IAA)
03.2023 - 11.2023
Customer Service Representative
The Home Depot Inc
06.2020 - 09.2022
High School Diploma -
Chesapeake High School