Makayla Carson
Baytown,TX
Summary
Motivated Account Representative skilled at developing and deepening customer relationships to drive consistent growth. Knowledgeable about invoicing, payment processing and account updates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Representative
GoExpedi
Houston, TX
08.2021 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Communicated updates regarding business proposals, contracts and current projects.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Waitress
Chilis's Bar And Grill
Webster, TX
03.2019 - 08.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Marketing
University of Houston - Clear Lake
Houston, TX08.2021
High School Diploma -
Dayton High School
Dayton, TX05.2018
Skills
- Sales proficiency
- Department collaboration
- Document management
- Account management
- Problem-Solving
- Attention to Detail
- Data tracking
Certification
- Digital Marketing Certification, HubSpot Academy, August 2021 - September 2022
- Social Media Strategy Certification, HubSpot Academy, August 2020 - September 2022
Timeline
Account Representative
GoExpedi
08.2021 - Current
Waitress
Chilis's Bar And Grill
03.2019 - 08.2021
Bachelor of Science - Marketing
University of Houston - Clear Lake
High School Diploma -
Dayton High School
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