Makayla Darby
Santa Fe,NM
Summary
While working at Harry's Roadhouse for the past year and a half, excelled in a high-pressure environment, showcasing strong multitasking and customer service skills. Expertly managed guest seating, answered phone call inquiries, took take-out orders, packaged take-out orders, processed orders, addressed complaints, and managed the cash drawer while also mentoring new staff and assisting servers, bussers, and kitchen staff. Demonstrated proficiency in conflict resolution and relationship building, ensuring customer satisfaction, operational efficiency, and personal relationships with regular visitors to the establishment. Maintained a positive demeanor while working long hours many days a week and operating in a stressful, bustling environment. Learned how to stay composed, retain memory, work efficiently, and be a team player.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Harry's Roadhouse
02.2023 - Current
- Demonstrated multitasking skills in a stressful and bustling environment by handling telephone calls, greeting guests, seating customers, answering questions, and taking and packaging over-the-phone orders.
- Handled high-pressure situations, managing tasks assigned to hosts specifically, while also assisting servers and bussers when needed, and keeping an eye on when desserts, utensils, and take-out supplies needed restocking.
- Answered customer questions about hours, seating, and menu information with ease, and served and sold items well through a thorough knowledge of the menu, how the restaurant cooks and sources ingredients, and a charismatic personality.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests, planned the times to-go orders were sent at a reasonable pace so as not to overwhelm the kitchen, and kept all supplies and desserts well organized.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Handling Complaints
- Relationship Building
- Complex Problem-Solving
Timeline
Restaurant Hostess
Harry's Roadhouse
02.2023 - Current
High School Diploma -
Santa Fe High School