Makayla Davis
Fayetteville,WV
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Beckley Travel Plaza. Expert in guest service and sales proficiency, adept at driving results through team motivation and efficient workflow management. Skilled in customer service, ensuring high standards and operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Lead
Dunkin' Donuts Franchising
Fayetteville, WV
11.2022 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Supervisor
Beckley Travel Plaza
Beckley, WV
12.2018 - 11.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Caregiver
WV Choice
Beckley, WV
01.2017 - 05.2018
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08.2017
Skills
- Customer service focus
- Guest service
- Team motivation
- Sales proficiency
Timeline
Shift Lead
Dunkin' Donuts Franchising
11.2022 - 09.2023
Supervisor
Beckley Travel Plaza
12.2018 - 11.2022
Caregiver
WV Choice
01.2017 - 05.2018
High School Diploma -
Penn Foster Career School