Makayla Dean
Tucson,AZ
Summary
Experienced customer service representative with a proven track record in fast-paced retail environments. Bringing 5 years of expertise in ensuring customer satisfaction and cultivating a positive atmosphere. Eager to contribute to a dynamic team-oriented setting to further enhance my skills and provide excellent service.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Omni Tucson National Resort
06.2024 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Restaurant Hostess
Trestles Coastal Cuisine
01.2022 - 06.2023
- Completed daily side work and opening and closing duties without fail.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Seated patrons based on guest preferences and seating availability.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Restaurant Hostess
Ohana Grill
08.2021 - 01.2022
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Customer Service Cashier
Byron Wheeler
05.2020 - 08.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barn Manager
Jason Seedig
05.2019 - 08.2019
- Assisted in hosting equestrian events at the facility by coordinating logistics such as venue setup, participant registration, hospitality services delivery among others.
- Developed detailed plans based on broad guidance and direction.
- Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
Education
No Degree - Communication, Marketing, And Public Relations
University of Arizona
05.2027
High School Diploma -
Castle View High School
05.2023
Skills
- Flexible and Adaptable
- Warm and Friendly
- Customer-Oriented
- Strong multitasking
- Reliable and Trustworthy
- Assertiveness
- Active Learning
- Item promotion
- Personal presentation
Timeline
Lead Hostess
Omni Tucson National Resort
06.2024 - Current
Restaurant Hostess
Trestles Coastal Cuisine
01.2022 - 06.2023
Restaurant Hostess
Ohana Grill
08.2021 - 01.2022
Customer Service Cashier
Byron Wheeler
05.2020 - 08.2020
Barn Manager
Jason Seedig
05.2019 - 08.2019
High School Diploma -
Castle View High School
No Degree - Communication, Marketing, And Public Relations
University of Arizona
Similar Profiles
Jonathan CaballeroJonathan Caballero
Loss Prevention Officer at Omni Tucson National ResortLoss Prevention Officer at Omni Tucson National Resort
Jaiden ReidJaiden Reid
Server at Omni Tucson National Resort- Bob’s Steak & Chop HouseServer at Omni Tucson National Resort- Bob’s Steak & Chop House
C. Monika McGillC. Monika McGill
Massage Therapist at Loews Ventana Canyon ResortMassage Therapist at Loews Ventana Canyon Resort