Diana Calderon
San Jose CA,CA
Summary
Customer-focused professional with experience as a Lead Host, Carryout & Delivery team member, sales associate, and beauty advisor. Experienced in fast-paced, high pressure environments with a strong focus on hospitality, communication, teamwork, and problem-solving.
Overview
4
4
years of professional experience
Work History
Lead Hostess
Maggiano's Restaurant
07.2024 - Current
- Managed guest seating arrangements to optimize flow and reduce wait times.
- Trained and mentored new staff on customer service best practices and restaurant policies
- Assisted management with hiring, training, and evaluating host/hostess staff members to maintain a high-performing team.
Front of House Employee
Chick-Fil-A Restaurant
10.2022 - 07.2025
- Efficiently operated point-of-sale system, accurately processing orders and payments.
- Assisted in food preparation, consistently adhering to safety and quality standards.
- Maintained high standards in serving, cleaning, and stocking while ensuring excellent customer satisfaction.
- Trained new front of house employees on company policies and customer service techniques for seamless integration.
Sales Associate
Ulta Beauty
05.2023 - 10.2024
- Facilitated product selection and inquiries to boost shopping experiences.
- Executed daily inventory checks ensuring accurate stock levels and availability.
- Participated in regular team meetings and training for professional development.
- Increased customer loyalty through personalized shopping experiences and attentive service.
Education
High School Diploma -
San Jose High School
San Jose, CASkills
- Exceptional communication
- Restaurant operations
- High volume dining
- Positive and professional
- Flexible and adaptable
Timeline
Lead Hostess
Maggiano's Restaurant
07.2024 - Current
Sales Associate
Ulta Beauty
05.2023 - 10.2024
Front of House Employee
Chick-Fil-A Restaurant
10.2022 - 07.2025
High School Diploma -
San Jose High School