Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Makayla Franklin

Lakeland,FL
Makayla Franklin

Summary

Dynamic and results-driven professional with a proven track record at GEICO, excelling in customer service and conflict resolution. Adept at fostering customer loyalty through empathetic communication and effective problem-solving. Recognized for maintaining composure in high-pressure situations while achieving team goals and enhancing customer satisfaction. Flexible and goal-oriented, ready to contribute to your success.

Overview

2
years of professional experience

Work History

Publix

Sales Associate
04.2025 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

GEICO

Customer Service Representative
08.2023 - 01.2025

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Lake Gibson Highschool
Lakeland, FL

05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Listening skills
  • Excellent people skills
  • Goal oriented
  • Flexible schedule

Timeline

Sales Associate

Publix
04.2025 - Current

Customer Service Representative

GEICO
08.2023 - 01.2025

Lake Gibson Highschool

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Makayla Franklin